Using the Service
(Updated February 20, 2020, at 3:30 p.m.)
Waiting for Your Ride
You must be ready and waiting in an area that has a clear view of the street 10 minutes prior to your scheduled pick-up. If you live in an apartment, please wait in the lobby with a clear view of the street. Your GOVA Plus ride should arrive within the 25 minute On-Time Window.
GOVA Plus Bus Operators will knock on your door, ring your doorbell or buzz your apartment unit but only if they arrive more than 15 minutes after the scheduled time for pick-up.
At a public facility such as a medical office, school, place of work or hospital, please wait in the common waiting area or as close to the entrance as possible. The GOVA Plus Bus Operator will come in and announce the name of the person they are picking up but only if they arrive more than 15 minutes after the scheduled time for pick-up or when performing a pick-up at busier locations.
In all instances, GOVA Plus Bus Operators will wait up to five minutes after they arrive for the passenger..
After five minutes, the GOVA Plus Bus Operator will call Dispatch to record a No-Show cancellation. The Dispatcher will automatically cancel the return portion of the ride unless they receive a call from the passenger to reinstate the return ride booking as scheduled.
|Age||One Ride Cash Fare||6 Ride Card||31 Day Pass|
|Senior 65 and up||$3.50||$15||$56|
|Children 5 to 12||$3.50||$15||$56|
|Children 4 and under||Free||Free||Free|
Exact change is required for cash fares. Operators cannot make change.
How Do I Pay My Fare?
You may purchase GOVA Plus 31 Day Passes, 6 Ride Cards and One Ride Cash Fares from your GOVA Plus Bus Operator.
Exact change is required for all fares.Payment is cash only. GOVA Plus Bus Operators cannot make change.
At time of boarding, please present your fare to your GOVA Plus Bus Operator. A One Ride Cash Fare is for the single one-way ride. GOVA Plus Bus Operators are not permitted to accept payment for future One Ride Cash Fares.
When the GOVA Plus Bus Operator takes your 31 Day Pass or 6 Ride Card for inspection and validation, it will be returned to you before departure.
Please note: GOVA Plus Bus Operators are NOT permitted to search your belongings or your person for your 31 Day Pass, 6 Ride Card or cash. If you are unable to manually provide the Bus Operator with your fare, your fare should be carried outside of your clothing or belongings on a lanyard or light mesh pocket.
Once activated, a 31 Day Pass is valid for the next 31 consecutive days. Lost 31 Day Passes or 6 Ride Cards cannot be replaced. Your 31 Day Pass or 6 Ride Card can serve as a receipt of purchase. GOVA Plus does not keep records of individual ticket purchases. Please keep pass cards as proof of purchase.