GOVA Plus Specialized Transit
Starting August 26, 2019, Handi-Transit will be known as GOVA Plus to reflect positive changes that will make it easier for persons with disabilities to travel in our community.
The goal of GOVA Plus is to provide transportation to persons whose disabilities prevent travel in conventional transit vehicles either some or all of the time. This service is funded by the City of Greater Sudbury and user fees.
Passengers must be approved as a registered client with GOVA Plus before booking any trips. Eligibility may be reassessed at any time.
GOVA Plus service is available to out-of-town visitors who qualify for the service. Contact GOVA Plus at 705-670-2300 to make arrangements to use the service.
GOVA Plus provides transportation every day of the year between 7 a.m. and midnight.
GOVA Plus is not a substitute for ambulance service. For medical emergencies, please call 911.
The biggest change to specialized transit service is an extension of eligibility. Persons with a disability as defined under the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code will now be eligible to apply for GOVA Plus service.
Under AODA, disability is defined as:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
- a condition of mental impairment or developmental disability,
- a learning disability or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
- a mental disorder,
- or an injury or disability for which benefits were claimed or received under insurance plans established under the Workplace Safety and Insurance Act 1997.
An extension of eligibility will be supported by a new application process that will focus on the abilities of each unique individual through verbal interviews.
In some cases, individuals may have the ability to access conventional transit for spontaneous travel but lack the confidence to do so. In these cases, personalized travel training will be provided to increase comfort levels.
To support these improvements, staff will reach out to all clients of our specialized transit service to determine how each individual can be best served.
The City of Greater Sudbury recently renewed its five-year contract with STC-Leuschen to deliver GOVA Plus service. Enhancements under the new contract include:
- Trip reservations with a live operator seven days a week, from 7 a.m. to 9 p.m., for easier and more flexible travel planning.
- Fifteen new low-floor buses to replace traditional hydraulic lift systems. Low-floor buses with automated wheelchair ramps have advantages over hydraulic lifts: reduced passenger loading and unloading times, greater passenger comfort and independence, and less downtime associated with equipment failure.
- Improved communication, tracking and resolution of customer complaints, including a clearer policy for “no shows” and late cancellations to avoid delays for other passengers.
Watch for a new GOVA Plus look on the new buses. Even the bus operators will be wearing new uniforms! We’ll be sharing updated information on the City of Greater Sudbury website and in rider guides in the near future.
|Age||One Ride Cash Fare||6 Ride Card||31 Day Pass|
|Senior 65 and up||$3.50||$15||$56|
|Children 5 to 12||$3.50||$15||$56|
|Children 4 and under||Free||Free||Free|
Exact change is required for cash fares. Operators cannot make change.