311

311

NEW: 311 Live Web Chat

  • Use 311 Live Web Chat to request service or report an issue.
  • Get a sneak peek at our new Self-Service Portal.

Help us improve: Give us your feedback on this new service by emailing 311@greatersudbury.ca

We are gearing up to launch a new, modern, customer service portal. Phase one includes the Live Web Chat and a searchable database containing information about some of the City’s most popular requests for municipal service. We look forward to launching many new features in the New Year, including an easy-to-use online form to submit requests and inquiries whenever and wherever it is convenient for you.

About 311

Residents seeking information or requesting municipal services can rely on friendly and knowledgeable Customer Service Representatives at the City of Greater Sudbury 311 Call Centre.

  • Each year, 311 processes over 200,000 phone calls and close to 10,000 email inquiries.
  • For additional convenience, residents can now use 311 Live Web Chat to request assistance.

Learn more about the City of Greater Sudbury Customer Service Strategy.

Open Mondays to Fridays from 7:30 a.m. to 6 p.m.

311 Live Web Chat

Local: Dial 311

Long Distance: 705-671-2489

TTY: 705-688-3919

Email: 311@greatersudbury.ca

During periods of high call or chat volume, there may be delays in reaching a Customer Service Representative. If you do not wish to wait online, please dial 311 to reach the City of Greater Sudbury Call Centre.

Ask a question about or request assistance with municipal services including:

  • Household garbage, recycling and organics
  • Recreational programs
  • Potholes
  • Snow plowing and road maintenance
  • Road construction
  • Discoloured water
  • Sewer back-up
  • Tax inquiries
  • By-laws
  • Building permits
  • Pet registration and much more!

311 is the first point of contact for all COVID-19 enforcement reports, including private gatherings of over 10 people indoors or 25 people outdoors, lack of good faith policies for face coverings or physical distancing at local retail stores or restaurants/bars, and individuals not following self-isolation orders. 311 representatives will log your complaint and direct it to the appropriate party based on time of day, severity and type of issue.

Dial 311 for After Hours Service

The City of Greater Sudbury maintains an answering service to take your calls 24 hours a day, seven days a week. Dial 311 to speak with a live operator outside of regular business hours.

Public Works will respond after hours to urgent matters related to municipal infrastructure including:

  • Flooding
  • Sewer back-up
  • Water main breaks
  • Traffic light malfunctions
  • Debris on the road
  • Raised or collapsed maintenance holes

Animal Control Officers will respond after hours to urgent matters related to dogs and cats including:

  • Dogs running at large contrary to by-law
  • Dogs running off-leash on public properties contrary to by-law
  • Vicious dog
  • Injured stray dog or cat
  • Excessive noise from dog or cat

311 is the first point of contact for all COVID-19 enforcement reports. 311 representatives will log your complaint and direct it to the appropriate party based on time of day, severity and type of issue.

Municipal facilities that are open to the public on weekends and in the evening, such as libraries, arenas and recreation centres, can be reached by direct dial. Numbers are listed on the City of Greater Sudbury website.

More Convenience Coming Your Way in 2021!

Watch for the 311 Self-Service Portal. Submit feedback through an online customer satisfaction survey.

  • Submit requests for service or report an issue direct online 24/7.
  • Update your requests.
  • Manage your contact information.
  • Receive automatic updates on the progress of your request.

Other Important Phone Numbers

Police, Fire, Ambulance emergency: 911

Nickel District Conservation Authority (overland flooding): 705-674-5249

Public Health Sudbury & Districts (health concerns): 705-522-9200

COVID Assessment Centre: 705-671-7373

Union Gas (emergencies): 1-877-969-0999

Emergency Locates Ontario One Call: 1-800-400-2255

Greater Sudbury Hydro (emergencies): 705-675-7536

Hydro One (outages and downed power lines): 1-800-434-1235