311

Our friendly and knowledgeable Citizen Service Representatives can answer questions, submit service requests or report issues to City departments. The 311 Call Centre is open Monday to Friday from 7:30 a.m. and 6 p.m., for questions, complaints or assistance with municipal services or regulations, including:

  • household garbage, recycling and organics
  • recreational programs
  • potholes
  • road maintenance
  • road construction
  • discoloured water
  • sewer backup
  • tax inquiries
  • by-laws
  • building permits
  • pet registration and much more!

If you know the extension or name of the person you wish to speak to, you can use 311’s dial-by-name directory to directly reach the staff member that you're looking for.

If you're calling from outside the City of Greater Sudbury, please dial 705-671-2489.

To contact us via email, please sent your name, address and phone number along with detailed information regarding your questions or comments to 311@greatersudbury.ca.

Dial 311 for After Hours Service

The City of Greater Sudbury maintains an answering service to take your calls 24 hours a day, seven days a week. Dial 311 to reach a live operator after regular business hours to provide information that will be forwarded to an on-call Public Works supervisor, during situations with potential for property damage:

  • flooding
  • sewer backup
  • water main breaks
  • other threats to private or public property.

Municipal facilities that are open to the public on weekends and in the evening, such as libraries, arenas and recreation centres, can be reached by direct dial. Numbers are listed on the City of Greater Sudbury website.

Tracking System for Service Requests

When you dial or email 311 with a complaint or request for municipal service, you will be asked to provide your name, address and telephone number for follow-up should municipal employees require further information.

Please note that incoming calls to the 311 call centre are recorded and may be monitored for quality control purposes.

Citizen Service Representatives enter your complaint or request into a CRM (Customer Relationship Management) system which tracks when and how it is resolved. Each complaint or request is assigned a case number, which you are provided, should you wish to track the progress of your service request.

If your complaint or request is not resolved to your satisfaction, it may be forwarded to the General Manager of the responsible municipal service for further investigation. A complaint is an expression of dissatisfaction related to a City of Greater Sudbury program, service, facility, or staff member, where a citizen believes that the City has not provided a satisfactory service experience and a response or resolution is expected.

Citizens who are reporting wrongdoing, which is defined as any kind of activity that could be deemed illegal, dishonest , wasteful or a deliberate violation of City policy, may contact a confidential and anonymous Wrongdoing Hotline.

Other Important Phone Numbers

  • Nickel District Conservation Authority (overland flooding): 705-674-5249
  • Public Health Sudbury and Districts (health concerns): 705-522-9200
  • Union Gas (emergencies): 1-877-969-0999
  • Greater Sudbury Hydro (emergencies): 705-675-7536
  • Hydro One (emergencies): 1-800-434-1235