Share your Feedback on the Proposed Revised French Language Services Policy

The draft French Language Services Policy and engagement report was presented to Council on January 16, 2024.

The original policy was adopted in 2001 as a commitment to offer services and communications in both official languages of Canada, with a focus on written communications. In April 2022, Council directed staff to review the policy to ensure it continues to meet the community’s needs.

Thank you to those who took the time to engage and provide feedback on our French Language Services.

The draft revised policy is intended to modernize and improve French services by considering a customer service-focused approach, current community needs, demographics and technology advancements. It was amended based on a review of similar policies, customer service data, and consultation with staff, partners, stakeholders and residents.

To ensure a meaningful engagement process, we are now presenting the draft policy back to the community, partners, Council and City employees for additional comment.

Residents are invited to provide feedback on the draft revised policy at overtoyou.greatersudbury.ca until Friday, February 16, 2024. Residents may also call 311 for assistance.

A final policy and action plan will be presented to Council for approval in spring 2024.