Corporate Communications and French Language Services

Corporate Communications and French Language Services develops and implements communications activities to build public understanding of the City of Greater Sudbury in keeping with its Vision, Values, Goals and Priorities.

The department ensures that citizens receive services in both official languages in accordance with the French-Language Services Policy (PDF 19 KB) adopted by Council.

French Language Services
With the adoption of the French Language Services Policy in 2001, the City of Greater Sudbury has committed to offering services in both official languages. This means that citizens may communicate with the municipality in the language of their choice.

If it should happen that you are dissatisfied with the French language services that you have received at the City of Greater Sudbury, you have a few options:

  • Ask to speak to the supervisor and express your concerns.
  • Submit a complaint by using the online form at the bottom of this page.
  • Communicate with Corporate Communications and French Language Services in writing or by telephone.

Eliza Bennett
Director of Communications and Community Engagement
City of Greater Sudbury
PO Box 5000, Station A
200 Brady Street
Sudbury, ON  P3A 5P3
eliza.bennett@greatersudbury.ca
Tel.: 705-674-4455, ext. 2506
Fax: 705-673-3096

For more information about the francophone population of Greater Sudbury, please visit the following sites:

L'ACFO du Grand Sudbury

Office of Francophone Affairs

Commissioner of Official Languages

French Language Services Complaints Form

This form will be forwarded to the City of Greater Sudbury’s French Language Services. Required fields are marked with an asterisk ( * ).

We may require additional information to resolve your complaint. Please note that all personal information will be kept confidential and will not be disclosed unless permission to divulge identity has been given by the complainant to the French Language Services division.

First Name*

  1. Last Name*
  2. Email Address*
  3. Phone Number*
  4. Address*
  5. Please indicate the approximate date of occurrence

(dd/mm/yyyy)  

  1. Please indicate the municipal service or program involved (if known)
  2. Please provide details of the occurrence and include any additional information which may help in resolving this complaint.*
  3. I wish to receive a follow-up email or phone call  Yes    No
  4. I hereby consent to the collection of my personal information to assist the City of Greater Sudbury in ensuring the adequate provision of French Language Services to residents.  This information is being collected under the authority of section 10 of the Municipal Act, 2001, S.O. 2001, c. 25 and the City of Greater Sudbury's French-Language Services Policy for the purpose of collecting statistical information for future reporting. Questions about this collection should be directed to the Manager of Corporate Communications and French Language Services  at 705-674-4455, extension 4507.