City Seeks Public Feedback on Municipal Website
May 20, 2016
For Immediate Release
Friday, May 20, 2016
As part of the City of Greater Sudbury's commitment to providing timely, relevant information and excellent customer service to residents, a public survey is being conducted to identify opportunities to improve the municipal website.
“Council has recognized the need to update the City of Greater Sudbury’s website and who better to help with this process than the people who use it every day?” said Greater Sudbury Mayor Brian Bigger. “City Council is committed to improving customer service and the website plays an important role in the delivery of these services to residents, with almost 170,000 visits every month.”
Online channels continue to grow as a main source of information for residents of the community. The website improvement project will not only include enhanced content and navigation, but will feature new design components, including a mobile-friendly layout.
The public survey is a key step in the development of an improved website for residents.
Information gathered in the survey, as well as web best practices, Google Analytics and historical data, will inform a detailed website content audit and implementation plan to optimize the City’s website.
Website improvements are expected to launch in 2017.
The City encourages all residents to participate in the short survey which can be found at www.greatersudbury.ca/websurvey. A paper copy of the survey can be obtained at Citizen Service Centres and Library locations. Survey submissions will be accepted until June 3 at 4:30 p.m.
Visit the City of Greater Sudbury website at www.greatersudbury.ca.