Goal: Demonstrate innovation and cost-effective service delivery

Strategic initiative:

Develop a program of regular service reviews that examine options for improving service levels and/or reducing the City’s net costs

Strategic initiative:

Implement the Transit Action Plan in 2019 and continue efforts to expand ridership through innovative and responsive system improvements.

Strategic initiative:

Replace the City’s Customer Relationship Management (CRM) system.

Strategic initiative:

Maximize the benefits of technology in the City’s service delivery processes, in accordance with the City’s IT Strategy, to improve the service experience for citizens, customers, and employees.

Strategic initiative:

Continue the evolution of business planning, financial and accountability reporting systems to support effective communication with taxpayers about the City’s service efforts and accomplishments.

Strategic initiative:

Implement the City’s Customer Service Strategy including regular reporting associated with customer service standards.

Strategic initiative:

Implement the City’s Communications Strategic Plan, including a review of communication programs to maximize effectiveness.

Strategic initiative:

Develop and implement a human capital management plan.

Related Links:

City of Greater Sudbury Customer Service Strategy 2019-2022
Core Services Review
Communications Strategic Plan 2018-2020
Corporate Information Technology Stategic Plan
Long-Term Financial Plan
Transit Action Plan Final Report 2019