Goal: Demonstrate innovation and cost-effective service delivery
Develop a program of regular service reviews that examine options for improving service levels and/or reducing the City’s net costs
Implement the Transit Action Plan in 2019 and continue efforts to expand ridership through innovative and responsive system improvements.
Replace the City’s Customer Relationship Management (CRM) system.
Maximize the benefits of technology in the City’s service delivery processes, in accordance with the City’s IT Strategy, to improve the service experience for citizens, customers, and employees.
Continue the evolution of business planning, financial and accountability reporting systems to support effective communication with taxpayers about the City’s service efforts and accomplishments.
Implement the City’s Customer Service Strategy including regular reporting associated with customer service standards.
Implement the City’s Communications Strategic Plan, including a review of communication programs to maximize effectiveness.
Develop and implement a human capital management plan.
City of Greater Sudbury Customer Service Strategy 2019-2022
Core Services Review
Communications Strategic Plan 2018-2020
Corporate Information Technology Stategic Plan
Long-Term Financial Plan
Transit Action Plan Final Report 2019