Policies

• Members must present their membership scanning card at the reception desk prior to entering the facility.
• It is the responsibility of the membership card holder/parent or guardian to pay for any outstanding balances due to registrations exceeding the membership expiration date. The classes will be prorated according to the number of classes remaining.
• Students requesting the student rate must purchase their membership in person for the first membership. Valid documentation must be presented at the time of purchase.
• Cell phones, cameras and other electronic recording devices are strictly prohibited for protection of privacy.
• Please refrain from using scented products while in the facility.
• The following programs are not included with membership and must be paid separately: Registered programs, First Aid and CPR, Babysitting, March Break Day Camp, private/semi private lessons, advanced aquatic courses and access to personal trainers.
• Foul language and horse play will not be tolerated.
• Patrons must be 16 years old to use the adult change room.
• Children under the age of 16 are not permitted in the weight room, cardio room, cable room and adult change room.
• Children age 7 and older must use gender appropriate change rooms.
•  Balance must be paid at the time of registration. Patrons choosing to renew the membership must do so at the time of registration.
• It is the responsibility of the membership card holder/parent or guardian to pay for any outstanding balances due to registrations exceeding the membership expired date. The classes will be prorated according to the number of classes remaining. Balance must be paid at the time of registration. Patrons choosing to renew the membership must do so at the time of registration.

• Leisure Program Cancellations, Refunds or Transfers

Note: For membership specific policies, please review those policies in the membership section.