Policies

COVID-19 POLICIES

 

COVID-19 VACCINATION AND TESTING REQUIREMENTS


The Sudbury Wolves, along with the Ontario Hockey League, and the Sudbury Community Arena will be implementing a *Vaccine Policy* beginning with the first pre-season game on September 17th and will continue to enforce the vaccine policy for all games and events until further notice. 
Patrons will be required to show their vaccine receipt from their second dose, along with photo ID, upon entrance with their ticket. Patrons must be fully vaccinated for a minimum of 14 days. Youth 11 and under must be accompanied by a fully vaccinated adult in order to gain entry. Re-entry into an event, once the ticket is scanned, is not permitted.

Upon entry, the Sudbury Community Arena will also have active screening in place and patrons will be asked to answer the following questions:

1. Do you currently have one or more of the COVID-19 symptoms below that are new or worsening? Symptoms should not be chronic or related to other known causes or conditions.:•fever and/or chills •cough or barking cough (croup) •shortness of breath •decrease or loss of smell or taste •fatigue and/or malaise (for adults)•nausea/vomiting, and/or diarrhea (for <18 years of age)
2.  In the last 14 days, have you travelled outside of Canada and been told to quarantine (per the federal quarantine requirements)?
3.  Has a doctor, health care provider, or public health unit told you that you should currently be isolating (staying at home)?

It is the responsibility of patrons to social distance themselves from other households at a minimum of 6ft. 
Patrons must wear masks at all times, unless eating or drinking at 6ft distance from other households.

*Patrons aged 12 and older will be required to show proof of being fully vaccinated (two doses) against the COVID-19 virus before entering the venue. Patrons 11 years of age and under need to be accompanied by a fully vaccinated adult.
Current methods of acceptable “proof” are 1) a physical copy of Ontario Ministry of Health vaccination receipt indicating the individual has received 2 doses of acceptable vaccines, or 2) an Electronic copy of Ontario Ministry of Health vaccination receipt indicating the individual has received 2 doses of acceptable vaccines. A government-issued photo ID is also required.

 

COVID 19 ALERT:


Enhanced health and safety measures to protect our patrons have been implemented. However, there is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By entering the Sudbury Community Arena, you voluntarily assume all risks related to exposure to COVID-19, and the City of Greater Sudbury disclaims any and all liability related thereto.
All patrons attending an event at the Sudbury Community Arena will be required to wear a mask, that covers their mouth and nose, and keep it on at all times while in the venue. As per Step 3 protocol from the Ontario Government”

 
 

ADDITIONAL SAFETY MEASURES
 

CLEANING & SANITIZATION
Hand sanitizer stations and hand pumps will be available throughout the Sudbury Community Arena, especially in high-touch areas.
Frequent cleaning and sanitization with Health Canada approved products in all high-touch areas and restrooms
The Sudbury Community Arena Maintenance team will conduct regular disinfecting utilizing electro static sprayers to supplement routine cleaning throughout the day
Cleaning logs will be maintained to document cleaning and disinfecting procedures
 

MASK POLICY
Face Masks, that cover mouth and nose, are required to be worn by staff, volunteers, suppliers, contractors, and patrons when at the Sudbury Community Arena.  Public Health recommends a mask with a minimum of 2 layers.
Exception for when patrons are eating/drinking in their seats at a social distance of 6ft from other households, as per Step 3 protocol from the Ontario Government
 
NEW POLICIES
All Sudbury Community Arena policies and procedures will align with Provincial & Municipal guidelines and may be subject to change. Please continue to monitor this page for any new updates regarding our events

 

General Entry Policy

We encourage all guests to arrive early to allow enough time to move through the security screening process. We suggest you leave any valuable and unnecessary items at home.

Please note that all bags may be searched prior to entering the venue, and no large bags or backpacks are permitted in the venue. You may also be asked to empty your pockets of all items so they can be examined.

Certain events may involve pat-down searches. Pat-down searches will only be performed by qualified designated security personnel. Guests who refuse to submit to either a visual or pat-down search shall be refused entry.

Due to health and safety, all guests must wear a shirt and shoes at all times.

Prohibited Items List

Guests are prohibited from bringing the following items into the Sudbury Community Arena

  • No guns, knives, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm
  • No replicas of any type of weapon
  • No drugs, drug paraphernalia, or illegal substances of any kind
  • No electronic smoking devices, including vapes and e-cigarettes
  • No beach balls, Frisbees, or inflatable objects
  • No laser pointers, fireworks, air horns, whistles, musical instruments, noisemakers, or drones
  • No jewelry or clothing that could inflict harm
  • No clothing with gang-related colours or profane graphics/language
  • No outside food or beverages are permitted. The Sudbury Community Arena is a nut-free facility.
  • No bags larger than 12″ x 12″ x 6″.  The Sudbury Community Arena allows only small personal handbags or baby bags into the building.
  • No coolers, bottles, cans, containers, thermoses, refillable mugs
  • No professional audio or video recording equipment, including detachable lenses, tripods, zooms, or commercial use rigs
  • No personal video cameras, or selfie sticks
  • No banners or flags that would obstruct view (no poles or sticks permitted)
  • No chairs or stools
  • No skateboards, bicycles, wagons, or wheelie shoes
  • No full-face masks
  • No unsealed liquids or gels of any kind
  • No stuffed animals, toys, or projectile objects of any kind
  • No animals, except for registered service animals

For the safety and comfort of all, the Sudbury Community Arena may prohibit any other item deemed to be a security risk. All guests  are subject to inspection.

Sudbury Community Arena management reserves the right to refuse entry to anyone.

Re-Entry Policy

When you leave the Sudbury Community Arena during an event, there is no re-entry permitted unless another ticket is purchased or under the following exceptions:

  • Guests with medical or emergency situations may be permitted re-entry. Please see Sudbury Community Arena host staff for assistance.

These measures have been put in place for a safe, positive experience for all guests attending Sudbury Community Arena events.

Ticket Policies

  • The first ticket presented to be scanned will be considered valid and all others will be rejected. Keep this ticket in a safe place as you would money or regular tickets. 
  • The Sudbury Community Arena is not responsible for any inconvenience caused by unauthorized duplication of tickets or tickets purchased on websites that are not greatersudbury.ca/tickets.
  • In the event that duplicate tickets appear, the arena reserves the right to refuse entry to all ticket holders and may credit the original purchaser the face value which will constitute full remuneration.
  • The event date and time is subject to change without notice.
  • No refunds or exchanges permitted.

Waiver of Liability

The holder of the ticket voluntarily assumes all risk and danger of personal injury and all other hazards arising from or related in any other way to the event for which the ticket is issued, whether occurring prior to, during, or after the event.

Photo/Image Release

The ticket holder grants permission to the facility, promoter and/or governing leagues (and its teams, designates and agents) to utilize the ticket holder’s image, likeness, actions and statements whether individually or in a crowd, in any live or recorded audio, visual, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (or activities carried on in connection therewith) in any medium or context without further authorization or compensation.

Safety and Security

Code of Conduct:

The Sudbury Community Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience for all guests. Accordingly, we will not tolerate unsafe, abusive, unlawful or offensive conduct in our venues. This conduct includes, without limitation:

  • Along with the 13 other community arenas, beginning August 1, 2019, the Sudbury Community Arena is a smoke free property. The change is in line with the updated Smoke-Free Ontario Act, designating public spaces as smoke and vape free.
  • Violence, fighting, threatening, taunting, physical or verbal harassment
  • Making abusive, sexist, racist, offensive or obscene remarks or gestures
  • Disruptive, harmful or disorderly behavior
  • Sitting in a location other than the seat identified on the guest’s ticket
  • Any disruption of the game or event by a guest’s actions
  • Throwing objects of any kind or entering the playing surface or performance area
  • Intoxication or any signs of impairment related to alcohol or drug consumption
  • Possession of alcohol by a minor or providing alcohol to a minor
  • Possession of alcohol not purchased inside the Sudbury Community Arena
  • Engaging in any commercial activity not authorized by Sudbury Community Arena management
  • Failure to comply with requests from staff, including those related to venue policies, operations or emergency response procedures
  • Any act which, in the opinion of venue management, presents a risk to the safety of guests or staff

 In addition:

  • Standing on chairs, sitting on steps or in aisles, or intentionally blocking aisles is prohibited.
  • Guests are not permitted to stand in vomitories, stairways, or aisles, unless waiting to be seated
  • Guests are reminded that pucks or balls will occasionally reach the seated areas of the bowl. When a puck/ball is in play, staff will ask guests to wait in the section entrance until play stops before returning to their seat

Failure to abide by this Code of Conduct is subject to sanctions at the discretion of the Sudbury Community Arena, which may include ejection, suspension of entry privileges, arrest, and banishment from any or all of our facilities.

Sudbury Community Arena staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or staff member.

We thank you for adhering to this Code of Conduct and for making each event special and memorable.