Performance Measurement

Performance measurement results and trends help identify service areas where improvements may be possible by adopting practices used successfully in other municipalities. Measure results, also referred to as key performance indicators or KPIs, demonstrate accountability to citizens about services provided by the City.

BMA Study

Each year, the City of Greater Sudbury participates in an Ontario municipal comparative study conducted by BMA Management Consulting Inc.
 
In 2018, 108 municipalities participated in the study which provides comparisons of financial information, select user fees, tax policies and rates, sewer and water services, and taxes as a percentage of income.

Municipal Benchmarking Network Canada (MBNCan)

Municipal Benchmarking Network Canada (MBNCan) and its predecessor organization Ontario Municipal Benchmarking Initiative (OMBI) are networks of Canadian cities collaborating to share consistent data. MBNCan currently includes 16 municipalities. Year over year results and trends identify insights about service delivery improvements that may be available by adapting the practices used by others. The benchmarking data provides details about municipal services and helps Council make informed decisions and/or set policies by highlighting issues to consider when evaluating comparative results.

The City was a member of OMBI until the 2013 reporting year.

Benchmarking City Services

The City of Greater Sudbury is one of 35 cities that participated in a KPMG International city benchmarking exercise this past spring. The final report outlines the challenges inherent in comparing efficiency and effectiveness since “no two cities measure the exact same things in the same ways” (Benchmarking City Services, Forword). Ultimately, 12 separate services were benchmarked, and the report highlights key innovations, service improvements and trends facing cities worldwide.

Results are reported anonymously, since the main purpose of this new initiative is to uncover insights that would allow cities to deliver their services more efficiently and effectively, and not to judge individual results at this early stage of the benchmarking process.