Performance Measurement

The City participates in benchmarking activities, to track performance and identify service areas where improvements may be possible by adopting service delivery practices used successfully in other municipalities.

Benchmarking provides an impartial and robust means of measuring performance and helps determine where outcomes fall short of citizens’ expectations, particularly as compared to other municipalities.

When we measure performance, Council and management can set goals to improve outcomes by realigning resources and developing action plans that address shortcomings.

Benchmarking City Services

The City of Greater Sudbury is one of 35 cities that participated in a KPMG International city benchmarking exercise in the spring of 2017. The final report outlined  challenges inherent in comparing efficiency and effectiveness since “no two cities measure the exact same things in the same ways” (Benchmarking City Services, Foreword). Ultimately, 12 separate services were benchmarked, and the report highlighted key innovations, service improvements and trends facing cities worldwide.

BMA Study

Each year, the City of Greater Sudbury participates in an Ontario municipal comparative study conducted by BMA Management Consulting Inc. In 2018, 108 municipalities participated in the study which provides comparisons of financial information, select user fees, tax policies and rates, sewer and water services, and taxes as a percentage of income.

Municipal Benchmarking Network Canada (MBNCan)

Municipal Benchmarking Network Canada (MBNCan) and its predecessor organization Ontario Municipal Benchmarking Initiative (OMBI) are networks of Canadian cities collaborating to share consistent data. The City was a member of OMBI and returned to the network, now MBNCan, in 2017.

This national organization assembles municipal data from 17 municipalities to measure performance in 36 separate service areas (listed by department): 

Community Development

  • Child Care, Long Term Care, Social Housing, Emergency Hostels, Libraries, Parks, Social Assistance, Sports and Recreation, Transit.

Community Safety

  • Emergency Medical Services (EMS), Fire and Rescue Services, Police.

Corporate Services

  • Accounts Payable, Facilities, General Revenues, Investment Management, By-Law Enforcement, Fleet, Human Resources, Clerks, General Government, Information Technology, Legal, Licensing, Parking, Payroll, POA (Provincial Offences Act) Court Services, Purchasing, Taxation.

Economic Development

  • Culture

Growth and Infrastructure

  • Building Permits and Inspections, Planning, Roads, Waste Management, Wastewater, Water.

Service area experts are designated for each area, represent the City at expert panel meetings at least three times per year, and provide annual City of Greater Sudbury data.

MBNCan Reports

The City was a member of OMBI until the 2013 reporting year.

Performance Dashboards

City began providing a collection of statistics through monthly dashboards. The areas profiled vary each month, and the goal is to help assess and measure performance over time.