City of Greater Sudbury Frozen Water Service Update: Thursday, March 5, 2015

Mar 5, 2015

Today, there are 10 crews working to address frozen water services. Between February 4 and March 5, water service was restored to 284 properties. A total of 108 properties are scheduled for steam/hot water thawing; another 32 property owners are waiting for electrical thawing of their frozen water service and 20 are waiting for excavation.

The City continues to receive reports from residents of no water service. Property owners are cautioned that air temperature is not an indicator of risk of frozen water services. It will likely be months before the risk of ground frost has been lifted. Residents are encouraged to watch for neighbours who may require special assistance during a water service outage.

Residents who are without water are asked to dial 3-1-1, at any hour of day, seven days a week. You will be asked to give the City permission to thaw on your property.

Residents have the right to contract work to a plumber or contractor or their choice; however, all charges (including additional water consumption) must be incurred by the property owner, whether the frozen water service is on municipal property or private property.

The City of Greater Sudbury has made some changes to its comfort centre service areas and times. If you are without water and would like to use a City pool or recreation centre to shower, please note the following changes.

UNTIL FRIDAY, MARCH 6: the following facilities will be open from 7 a.m. to 9 a.m. and 6 p.m. to 8 p.m Residents will be asked to present identification and to supply their own towels and toiletries. Children under the age of 16 must be accompanied by an adult.

• Capreol Millennium Resource Centre, 24 Meehan Street, Capreol

• Gatchell Pool, 43 Irving Street, Sudbury

• Nickel District Pool, 1940 Hawthorne Street, Sudbury

• Onaping Falls Pool, 1 Hillside Drive, Onaping

Beginning Saturday, March 7, 2015
The following pools and fitness centres will be made available to citizens without water for showering purposes as follows. Citizens must bring their own towels and toiletries, register (sign in/out) and be accompanied by an adult if under the age of 16. Please bring your ID.

Please make sure you show up at least 30 minutes before closing

Copper Cliff
Dow Pool
8:30 a.m.-8:30 p.m. Mon-Fri
8:30 a.m.-2:30 p.m. Saturday 
12:30 - 4:30 p.m. Sunday

Onaping Pool
8:30 a.m.-8 p.m. Mon-Fri
10 a.m.-3 p.m. Saturday

Dowling Leisure Centre
8 a.m.-8 p.m. Mon.-Fri
9 a.m.-2 p.m. Saturday
11a.m.-3 p.m. Sunday

LEL Fitness Centre
7 a.m.-10 p.m. Mon.-Fri
9 a.m.-2 p.m. Sat. & Sun.

Millennium Centre
8 a.m.-3:30 p.m. and 6 p.m.-9:30 p.m. Mon.-Fri
10 a.m.-2 p.m. Sat. and Sun.

Howard Armstrong Rec Centre
7 a.m.-10 p.m. Mon.-Fri.
8 a.m.-8 p.m. Sat. and Sun.

Nickel District Pool
8:30 a.m.-9 p.m. Mon.-Fri.
10 a.m.-3 p.m. Sat. 
12 p.m.-4 p.m. Sun.

Gatchell Pool
8:30 a.m.-9 p.m. Mon.-Fri.
10: a.m.-3 p.m. Sat. and Sun.

Falconbridge Wellness Centre
5:30 a.m. to 1:30 p.m. and 4 p.m. to 9 p.m. Mon – Thurs
5:30 a.m. to 1:30 p.m. Friday
10 a.m. to 2 p.m. Saturday

For more information, dial 3-1-1 or visit