City of Greater Sudbury Frozen Water Service Update: Monday, March 2, 2015

Mar 2, 2015

The City of Greater Sudbury advises residents who are accessing potable water at municipal filling stations on Bay Street in Whitefish and on Bancroft Drive, near Moonlight Beach Road, that both stations have frozen and will be closed until further notice.

Residents of Lively and area may fill their own containers with municipal water at the T.M. Davies Arena, from 9 a.m. to midnight, Monday to Friday and from 8 a.m. to midnight, Saturday and Sunday. Residents of Minnow Lake and area may fill containers at the Carmichael Arena and at the Toe Blake Memorial Arena, from 3 p.m. to 10 p.m., Monday, Tuesday and Wednesday and from 7 a.m. to 10 p.m., Thursday, Friday, Saturday and Sunday.

The City of Greater Sudbury is extending availability of shower facilities to residents who do not have running water as a result of frozen water services or water main breaks until Friday, March 6, when need will be reassessed. Residents will be asked to present identification and to supply their own towels and toiletries. Children under the age of 16 must be accompanied by an adult

Residents are invited to make use of showers at the following facilities from 7 a.m. to 9 a.m. and 6 p.m. to 8 p.m. daily: Capreol Millennium Resource Centre, 24 Meehan Street, Capreol, Gatchell Pool, 43 Irving Street, Sudbury, Nickel District Pool, 1940 Hawthorne Street, Sudbury, Onaping Falls Pool, 1 Hillside Drive, Onaping

Today, there are 18 crews working to address frozen water services. Between February 4 and March 2, water service was restored to 209 properties. A total of 57 properties are scheduled for steam/hot water thawing; another 27 property owners are waiting for electrical thawing of their frozen water service and 12 are waiting for excavation.

The City continues to receive reports from residents of no water service. Property owners are cautioned that air temperature is not an indicator of risk of frozen water services. It will likely be months before the risk of ground frost has been lifted. Residents are encouraged to watch for neighbours who may require special assistance during a water service outage.

Residents who are without water are asked to dial 3-1-1, at any hour of day, seven days a week. It is very important to ensure a follow-up call is made to 3-1-1, should permission to thaw water lines be required.

Residents have the right to contract work to a plumber or contractor or their choice; however, all charges (including additional water consumption) must be incurred by the property owner, whether the frozen water service is on municipal property or private property.

For more information on frozen water service, including tips to help prevent frozen water lines and a list of water filling station locations for those currently without water, please visit