City of Greater Sudbury Frozen Water Service Update: Friday, February 27, 2015

Feb 27, 2015

The City of Greater Sudbury will open shower facilities to residents who do not have running water as a result of frozen water services or water main breaks, starting at 6 p.m. this evening, February 27.

Residents are invited to make use of showers at the following facilities from 7 a.m. to 9 a.m. and 6 p.m. to 8 p.m. daily, until Wednesday, March 4, when need will be reassessed. Residents will be asked to present identification and to supply their own towels and toiletries. Children under the age of 16 must be accompanied by an adult.

  • Capreol Millenium Resource Centre, 24 Meehan Street, Capreol
  • Gatchell Pool, 43 Irving Street, Sudbury
  • Nickel District Pool, 1940 Hawthorne Street, Sudbury
  • Onaping Falls Pool, 1 Hillside Drive, Onaping

The City has also committed to call every property owner on the waiting list for thawing services on a daily basis to monitor the well-being of those without water. Residents waiting for thawing services, who do not receive a telephone call from the City every 24 hours, can dial 3-1-1 to ensure that no one is missed.

Greater Sudbury Water/Wastewater crews and contractors continue to make progress in thawing frozen water services. As of noon today, February 27, a total of 53 properties are in the queue for steam/hot water thawing; another 17 property owners are waiting for electrical thawing of their frozen water service and eight are waiting for excavation

Today there are eight crews working around the clock to address frozen services. Additional crews are assigned to excavate frozen services and broken water mains as needed.

Residents without water and/or suspect their water service is frozen are asked to dial 3-1-1, at any hour of day, seven days a week. These property owners are reminded that it is very important to ensure a follow up call is made to 3-1-1, should permission to thaw water lines be required.

Residents have the right to contract work to a plumber or contractor or their choice; however, all charges (including additional water consumption) must be incurred by the property owner, whether the frozen water service is on municipal property or private property.

Property owners are cautioned that air temperature is not an indicator of risk of frozen water services. It will likely be months before the risk of ground frost has been lifted.

For more information on frozen water service, including tips on preventing frozen water lines and a list of water filling station locations for those currently without water, please visit

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