FAQs for voting online

Not on the list? No problem.

If you are not on the voters' list come Election Day, visit any of the 27 voting locations to be added by providing the required proof of identity and a qualifying address. Please visit www.greatersudbury.ca/votinglocations to find the voting location nearest to you.

We encourage all voters to check if they are on the voters’ list and make any updates to their information prior to the advance vote period. 

For assistance with online voting, please call 3-1-1 Mondays to Fridays from 7:30 a.m. to 6 p.m.

Yes but the system will alert you if you have not voted in all of the races.  If that is your intent, you may cast your ballot accordingly.

When a voter casts a ballot either online or in person, their name will be automatically struck off the voters’ list as having cast their ballot. The date, time and location at which the voter received their ballot will be recorded.

No. The system does not track how a particular PIN and password combination has been voted, only that it has been used to cast a vote.  The electronic voting system is designed to keep the voter's identity and ballot separate.

In order to vote online, a voter must enter their Login and Personal Identification Number (PIN) that was provided to them in their Voter Information Letter and confirm their identity by providing their date of birth. Once the voter’s ballot has been cast and stored in the secure virtual ballot box, the voter will receive a voting receipt and a unique number. The system will not track voters' computers or link a voter to their private voting choices.

No. Once a vote has been cast (i.e. you confirm your vote), it cannot be changed. This process is the same as dropping the ballot into the ballot box in a traditional paper-based election, ensuring complete voter anonymity and ballot secrecy.

The company selected to provide the Online Voting system has more than a decade of experience successfully delivering elections across the globe and uses highly secure technology to separate the vote from the identity of the voter.

You may vote using smartphones and tablets with Android and iOS (iPhone) operating systems. Blackberry and Unix devices are no supported.

Yes. You must complete the entire voting process in one session. When a voter is timed out by default, or when the session is interrupted or terminated (intentionally or not) before the final ballot is cast, no information is stored, and no votes are counted. This practice always guarantees the voter’s privacy. If your session is interrupted, you will have to start the voting process from the beginning.

If you have already voted, you will be advised of that when you try to log on and vote again.

No. Once a vote has been confirmed, it cannot be changed. This process is the same as dropping the ballot into the ballot box.

For many voters who require accessible voting, voting online enables voting independently. The system is AODA and WCAG2.2 compliant and offers the following features:

• Screen readers, keyboard navigation and text magnification
• VoiceOver and TalkBack on mobile devices
• Multiple languages including English and French
• Accessible video tutorials and plain language instructions