Policies

COVID-19 Update – November 8, 2021 

Beginning November 10, 2021, capacity will be reduced to 50 per cent. Visitors are required to book reservations (one-hour time slots) in advance. Walk-ins will not be permitted. 

Proof of full vaccination is required for anyone 12 and older who is entering the building as a spectator, participant, coach, official or volunteer. As of November 10, this includes those entering for the sole purpose of participating in an organized sport (swimming lessons, gymnastics, martial arts, team sports). Spectators 11 and younger must be accompanied by an adult who is fully vaccinated.

Change rooms, showers and lockers are available and all patrons must be aware of masking requirements in all common areas (except while exercising), handwashing/sanitizing and ensuring they do not attend the facility should they be experiencing any new symptoms related to COVID-19.  Upon entry, reporting for admittance to the facility reception desk, presenting valid Proof of Vaccination and related identification, and active screening is required.

Please read the Facility Proof of Vaccination Policy (PDF, 143 KB) 

  • Access to weight/cardio room is limited to persons aged 16 and up.
  • Members must present their membership card at the reception desk prior to entering the facility.
  • Cell phones, cameras and other electronic recording devices are strictly prohibited for protection of privacy.
  • Please refrain from using scented products while in the facility.
  • Foul language and horseplay will not be tolerated.

There’s a new way to register for leisure programs or book a facility. It’s easy to create an account! If you need help getting started, visit our Frequently Asked Questions page.

 

 

The French interface of our new registration system is still under development, however it is important that the City goes live with the new system as the existing registration and facility booking system is no longer supported by the vendor. Residents can still receive this service in French by calling 311 to have a French-speaking operator process bookings or registrations. The French interface will be launched in time for the fall/winter registration period.