Cancellations
- Once you sign your contract, your rental is confirmed and cannot be cancelled. The cost incurred remains the responsibility of the client. However, if given adequate notice (7 business days) and if staff is able to re-allocate the time, your account will be credited appropriately.
- The City reserves the right to amend or cancel bookings: to maximize facility usage and reduce operational costs; due to inclement weather; and to accommodate tournaments, provincials, special events, etc. as required. If we cancel your rental, your account will be credited appropriately.
Notice provided more than 30 days prior to commencement of permit - $33 per hour
Notice provided 30 days or less prior to commencement of permit - $62 per hour
Notice provided seven days or less prior to commencement of permit - Full rental rate applies
There’s a new way to register for parks and recreation programs or book a facility. It’s easy to create an account! If you need help getting started, visit our Frequently Asked Questions page.
The French interface of our new registration system is still under development, however it is important that the City goes live with the new system as the existing registration and facility booking system is no longer supported by the vendor. Residents can still receive this service in French by calling 311 to have a French-speaking operator process bookings or registrations. The French interface will be launched in time for the fall/winter registration period.