How Will I Know My Complaint is Resolved or Closed?

The City of Greater Sudbury will investigate your request and provide you with a written response of findings. The response will include at minimum:

  • A description of your of complaint
  • A summary of the investigation performed by City staff
  • A reference to the applicable section of the Water/Wastewater By-law and
  • The conclusion/resolution indicating if any financial resolution will be provided.