City Crew Thawing your Frozen Pipes

  • City crews need access to private property to thaw frozen water pipes.
  • We will call you 30 minutes to one hour before the crew arrives. The amount of advance notice will vary, as crews are moving from one property to the next fixing each frozen water pipe.
  • The amount of time to thaw a frozen water pipe depends on conditions.
  • Make sure that your water valve and water meter are accessible to thawing crews and not hidden by drywall or other indoor installations.