Pick-up and Boarding the Bus

For the safety of both GOVA Plus bus operators and passengers:

• GOVA Plus bus operators are not permitted to go beyond the first door of a place of residence or destination (this also applies to passenger drop-off), with the exception of hospitals and long-term care and assisted living homes.

• GOVA Plus bus operators can provide stability support only to persons with mobility issues. Bus operators cannot provide weighted support. If you require weighted support, you will require a support person. 

  • Please note: If your application states that you require a support person while travelling on GOVA Plus, your support person must be present with you at the time of your pick-up, or your ride will be cancelled.

• Bus operators will assist passengers who use ability devices up or down one stair to their place of residence or destination. If there is more than one stair, a ramp is required.

• Ramps at personal addresses must be constructed to meet the requirements of the Ontario Building Code. Sidewalks, ramps, and driveways must not pose a safety risk and be kept clean of snow and ice.

• GOVA Plus bus operators should not be expected to back out of driveways. Please ensure you have a safe pathway to your curbside if necessary.