Accessible Bus Features
Effective Monday, October 2, 2023, the kiosk at the Downtown Transit Hub will resume regular hours:
Monday through Friday – 7:45 a.m. to 7:45 p.m.
Saturday and Sunday – 9 a.m. to 4 p.m.
This service level adjustment will ensure riders have increased access to pass sales and general information.
Effective Monday, September 25, 2023, Route #3 Laurentian University via Regent and Route #11 Donovan/Collège Boréal will increase weekday frequency from every 60 minutes to every 30 minutes between 6 and 10 p.m.
For extended detour information please see individual routes below.
All GOVA buses have low floor entries, automated ramps, priority seating and audio-visual next stop alerts.
- Each bus can carry a maximum of two wheelchairs. Extra-large wheelchairs cannot be accommodated.
- Passengers using scooters must transfer to a seat to avoid the risk of injury to themselves and others.
Three new buses have been purchased through a cost-matching agreement with the Canada-Ontario Public Transit Infrastructure Fund (PTIF).
New features include:
Wider aisles in the Priority and Courtesy seating areas near the front of the bus, providing more room for passengers with wheelchairs or scooters to maneuver into position.
Passengers using wheelchairs or scooters will also benefit from a safer rear-facing seating position and a time-saving one-strap safety restraint system.
This seating area is clearly identified to remind passengers that it is reserved for persons who need it most.
All buses have low floor entries, automated ramps and audio-visual next stop alerts.
Priority seating is required under the Accessibility for Ontarians with Disabilities Act. It is for passengers with a disability. These seats are located at the front of the bus.
If you are sitting in a priority seat, and do not have a disability, you must vacate the seat for a passenger with a disability. Please remember that not all disabilities are visible to others.
If you are a passenger with a disability and require a seat, politely remind the passengers seated in the priority seating area of its intended use and ask that they make room for you. If they do not move when requested, proceed to the courtesy seating area to find a seat.
A person with a disability occupying a priority seat is not required to move for another passenger with a disability. Use of these seats is first come, first served.
Public transit is first come, first served. Passengers who have paid a fare are not expected to vacate the bus to make room for other passengers. If you are not comfortable completing your trip without a seat, please wait for the next bus.
Bus operators cannot intervene to enforce priority seating. We ask, however, that you show consideration for those whose need is greater than your own.
Courtesy seating provides additional seating for people who will benefit from having a seat near the front of the vehicle, but do not have a disability. This includes:
- expectant mothers
- adults traveling with infants or small children
- any other passenger who may benefit from a seat
If you are sitting in a designated courtesy seat, please respect its purpose and give up your seat to those who need it.
Bus operators cannot enforce this requirement or intervene in any dispute related to courtesy seating. We ask, however, that you respect this designated seating area and show consideration for those whose need is greater than your own.