If your Ontario Works Benefits Have Been Reduced or Cut Off

If you do not agree with a decision about your Ontario Works benefits being reduced or cut off, please follow the steps below:

Step One

• Request an internal review by writing a letter or filling out a Request for Internal Review form ( PDF, 354 KB) and send it to your local Ontario Works office.  This must be done within 30 days of your benefits being reduced or cut off.
• The case presenting officer for the office will complete the review. 
• Once we receive your request you can expect a written decision of the internal review within 30 days.

Step Two

• If you disagree with the internal review decision, you have 30 days to appeal to the Social Benefits Tribunal. 
• If you are experiencing financial hardship while you wait for this appeal, you can ask the Tribunal for financial help. 
• If the Tribunal decides you are eligible for assistance while you are waiting for your hearing, you will be notified in writing. 
• If you lose your appeal, you must pay back any assistance you received while waiting for your hearing.