Service Standards
The City has established the following targets for complaint review and resolution:
| Deliverable | Target Timeline |
| Initial assignment of complaint | 5 business days |
| Preliminary review | 30 calendar days |
| Simple investigation | 60 calendar days |
| Substantial investigation | 90 calendar days |
| Complex investigation | 120 calendar days |
If timelines are delayed, complainants may contact the Office of the CAO for an update on the status of their complaint.