About Us


Our vision is to be recognized as a leading provider of long-term care in the Province of Ontario.

Mission Statement

Our mission is to provide long-term care while incorporating high standards of leadership, innovative approaches, research and development in concert with our community partners.

Working as a team, residents, staff, families, volunteers and students offer residents dignity, respect and care that promotes their comfort and quality of life. 

Core Values

We value the residents as our highest priority.

We value our staff who are dedicated to providing excellent customer service.

We value our residents' families and friends, our community partners, service providers and local educational organizations.

We value the development and implementation of best practices for excellence in resident care.

We value the use of technology to improve and enhance resident care and quality of life.

We value the residents' rights, as defined in the Long-Term Care Homes Act.

We value the diversity of all residents, staff and volunteers and their unique contributions to the life at Pioneer Manor.