About Us

Vision

Our vision is to be recognized as a leading provider of long-term care in the province of Ontario.

Mission Statement

Our mission is to provide long-term care, incorporating high standards of leadership, innovative approaches, research and development in collaboration with our community partners.

Working as a team, residents, staff, essential caregivers, families, volunteers and students offer residents dignity, respect and care that promotes their comfort and quality of life.

Core Values

• We value the residents as our highest priority.
• We value our staff who are dedicated to providing high quality resident care.
• We value our residents’ families and friends, our community partners, service providers and local educational organizations.
• We value our Residents' and Family Councils.
• We value the development and implementation of best practices and quality improvement for excellence in resident care.
• We value the use of technology to improve and enhance resident care and quality of life.
• We value the residents’ rights, as defined in the Fixing Long-Term Care Act, 2021.
• We value diversity, equity and inclusion for all residents, staff and volunteers and their unique contributions to life at Pioneer Manor.