Refunds available for City of Greater Sudbury recreational programs, lessons and facility rentals

If you have registered for a municipal leisure or recreational program, lesson or facility rental, the City of Greater Sudbury will contact you by phone or email to process or discuss your refund by Friday, March 27, 2020.

If we have not reached you by March 27, 2020, please call 705-674-4455, ext. 2446 for more information.

The City of Greater Sudbury suspended public programs and temporarily closed public facilities to limit the potential spread of COVID-19 effective Monday, March 16, 2020.

This decision is currently scheduled to be reviewed in consultation with Public Health Sudbury & Districts on April 5, 2020.

We thank you for your patience and extend heartfelt wishes for the well-being of you and your families.

The following refunds are available:

  • Full refunds for any March Break program delivered by the City of Greater Sudbury between March 16 and 22, 2020.
  • Prorated refunds for any leisure or recreational program or lesson registered through the City of Greater Sudbury that was underway prior to Monday, March 16, 2020 and scheduled to end in April 2020.
  • Adanac and Lively Ski Hill season pass holders for 2019-2020 will receive a 5-full-day punch card for the 2020-2021 ski season. Any unused 2019-2020 punch cards will be honoured during the 2020-2021 ski season.
  • Extension of memberships at Capreol Millennium Resource Centre, Dowling Leisure Centre, Falconbridge Wellness Centre, Howard Armstrong Recreation Centre and Rayside-Balfour Workout Centre to equal the length of time the fitness centre remains closed from Monday, March 16, 2020.
  • Full refunds of rental fees for any municipal community centre between Monday, March 16, 2020 and April 5, 2020.
  • Refunds for ice time reserved through City of Greater Sudbury arenas between Monday, March 16, 2020 and April 5, 2020.

For more information about leisure and recreational programs and facilities or refund policies, please call 705-674-4455, ext. 2446.

 

 


There’s a new way to register for leisure programs or book a facility. It’s easy to create an account! If you need help getting started, click here for our Frequently Asked Questions.

 

 

The French interface of our new registration system is still under development, however it is important that the City goes live with the new system as the existing registration and facility booking system is no longer supported by the vendor. Residents can still receive this service in French by calling 311 to have a French-speaking operator process bookings or registrations. The French interface will be launched in time for the fall/winter registration period.