Book Your Appointment

To book an appointment, please contact 311

311 Live Chat: Mondays to Fridays from 7:30 a.m. to 6 p.m.
Dial 311 Mondays to Fridays from 7:30 a.m. to 6 p.m.

What you can expect

To prepare for your appointment, please ensure:

• Your shut-off valve is working

• The area around the meter is accessible with a clearance of at least 16 inches wide by 16 inches high (41cm by 41cm)
• Someone 18 or older is home for the entire appointment
• Any pets are kept out of the way

If your water meter or shut-off valve is located inside a crawl space, please let us know when you book your appointment.