GOVA: Frequently Asked Questions

What is GOVA?

GOVA is the refreshed image for Greater Sudbury Transit. It’s a play on the words “Go” and “Va” in French.

  • GOVA Transit is conventional bus service.
  • GOVA Zone is TransCab routes.
  • GOVA Plus is Handi-Transit.

What was the cost to develop the GOVA logo?

It was necessary to develop a new image for local public transit to reinforce the message that transit services after August 26 will not resemble the former Greater Sudbury Transit.

The cost to inform residents of new routes and schedules is part of the Canada-Ontario Public Transit Infrastructure Fund, a cost-sharing agreement between three levels of government.

Improvements to overall transit routes and schedules have been achieved within the existing operating budget for Greater Sudbury Transit.

The city’s transit division has not increased its operating budget, apart from extra funding approved by Council on a trial basis to start bus runs earlier on weekdays and to increase the number of bus trips on Sundays.

A public report will be presented to Council in October, 2019 that will provide a line-by-line accounting of all expenses.

Why did Greater Sudbury Transit have to change?

Greater Sudbury Transit has not undergone significant change since municipal amalgamation in 2001, when citywide public transit was extended to surrounding communities.

Before changes were made to the existing service, Greater Sudbury Transit went to the community and asked riders what they liked about public transit and what improvements they saw as needed. Four extensive community consultations were held over a two year period, inviting resident feedback online and in public at pop-up open houses throughout the community.

The number one request was for better Sunday and evening service, as well as earlier start times Mondays to Fridays, and faster and more reliable service to the most popular destinations.

It’s not too late to continue to submit feedback on new GOVA Transit services. The City of Greater Sudbury is prepared to adjust new routes and schedules where needed in the weeks following the August 26 launch.

Comments may be submitted online at overtoyou.greatersudbury.ca, on paper at the Downtown Transit Hub or through Transit Ambassadors during the week of August 26.

How is local public transit changing?

  • Local public transit is changing to better serve your community. Here’s what you need to know:
  • Routes and schedules are changing starting Monday, August 26.
  • Routes start earlier Mondays to Fridays and routes serving the highest ridership run more frequently.
  • Weekend schedules start a little later than previously. The current Sunday schedule will be replaced with a service that is more consistent with Saturday.
  • Some bus stops are moving to serve new transit routes. Signs are posted on stops that are scheduled to close, directing riders to the next closest stop.
  • Photo identification is no longer required for an adult 31-Day Pass, meaning it can be shared when not in use by the pass-holder.
  • The cost of 31-Day Passes for adults and students is reduced compared with last year.
  • Discounts remain for seniors age 65 plus and persons in receipt of a disability pension.
  • Up to four children age 12 and under can ride free of charge when accompanied by an adult or senior with a 31-Day Pass.
  • Transfers are good for 90 minutes, meaning riders can run an errand then reboard any bus to continue on their way.

What are some of the biggest changes?

GOVA will transform local public transit to offer higher frequency and more reliable service to the most popular destinations, improved Sunday and late evening service, easier to understand schedules and route information and fares that reward frequent riders.

Improvements include:

  • Higher frequency and more reliable service on routes serving the highest ridership destinations. An example of a high frequency route is the new #1 Main Line / Circuit Central that will leave the South End Walmart every 15 minutes to travel to New Sudbury Centre with no transfers necessary.
  • Current Sunday and late evening schedules have been replaced to address complaints about infrequent and unreliable service. Late evenings no longer have a reduced service level. Sunday schedules now closely match Saturday service levels.
  • Easier to understand schedules and route information. The number of routes has been reduced by creating options to reach more destinations without the need to transfer buses at the Downtown Transit Centre. Information is combined into one easy-to-use rider guide and pocket map.

What are some of the changes that have been made to transit routes?

In order to increase frequency and reliability of service, some buses will no longer be routed to side streets and destinations.

An example is Lively, where the bus route will follow M.R. 24 (Main Street) but will no longer be diverted to side streets. This change has been made to help keep buses on time by eliminating routes with low ridership.

Residents who have difficulty walking to a main road may be eligible for GOVA Plus.

GOVA Plus is for persons whose disabilities prevent travel in conventional transit vehicles some or all of the time.

What are some of the changes that have been made in surrounding communities?

GOVA Transit will continue to serve surrounding communities and in most cases will increase frequency of service. The two communities most impacted by changes to local public transit are Lively and Falconbridge.

  • Buses leaving from Lively will no longer travel directly to downtown Sudbury. Buses will connect in Copper Cliff to travel downtown or riders can remain on the Lively bus to travel to the South End Walmart.
  • Buses will no longer travel to and from Falconbridge. Residents of Falconbridge will connect with bus routes in Garson using GOVA Zone partner taxi companies at no additional charge beyond regular transit fares.

Will surrounding communities still receive TransCab service?

Neighbourhoods currently served by TransCab will be served by GOVA Zone. GOVA Zone is the new name for TransCab. It continues to provide the same service for residents living in less populated areas.

Partner taxi companies connect residents with GOVA Transit buses at local mobility hubs. Residents must be in a GOVA Zone service area to be eligible and they must book their ride at least 90 minutes ahead when requesting pickup from their home.

GOVA Zone service areas have not been expanded at this time due to limited budget. GOVA Zone connection times have changed and have increased frequency in some cases.

Are there changes to specialized transit service?

Introduction of the GOVA family of transit services includes improved travel options for persons with disabilities.

Formerly known as Handi-Transit, GOVA Plus is a specialized transit option which now extends eligibility to more people, simplifies trip reservations and reduces wait times.

Eligibility for specialized transit has been extended to persons with a disability as defined under the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code.

Trip reservations will be available with a live operator seven days a week, from 7 a.m. to 9 p.m., for easier and more flexible travel planning.

Fifteen new low-floor buses will replace traditional hydraulic lift systems.  Low-floor buses with automated wheelchair ramps have advantages over hydraulic lifts: reduced passenger loading and unloading times, greater passenger comfort and independence, and less downtime associated with equipment failure.

Passengers using GOVA Plus must apply for the service and be a registered client. Call 705-675-3333 for details or visit www.greatersudbury.ca/govaplus

How will riders learn new routes and schedules?

Plans are in place to help riders navigate new routes and schedules starting August 26, 2019.

During the first week of the new GOVA service, front-line “Transit Ambassadors” will ride buses and will be stationed at key boarding locations to help passengers learn about new maps, route numbers, departure times and fare structures.

New updated rider guides with a fold-out map will provide information about all routes, schedules and services in the city.

Wall-mounted maps will be installed at the Downtown Transit Centre and on bus shelters in the near future.

Information about bus arrival and departure times will be available through an online app at MyBus.greatersudbury.ca and on the City of Greater Sudbury website at GOVAtransit.ca

A GOVA Info-Line at 705-675-3333 will open from 8 a.m. to 7:30 p.m. Mondays to Fridays and from 9 a.m. to 4 p.m. Saturdays.

Staff will be available at the GOVA Downtown Mobility Hub (formerly the Downtown Transit Centre), 9 Elm Street from 7:30 a.m. to 7:30 p.m., Mondays to Fridays and from 9 a.m. to 4 p.m. on Saturdays.

During the first week of the new GOVA service, hours of the GOVA Info-Line and the Downtown Transit Centre information kiosk will be extended to include Sundays from 9 a.m. to 4 p.m.

Comments and questions may be submitted by mail at GOVA Transit Feedback, City of Greater Sudbury, 1160 Lorne Street, Sudbury, ON P3C 4T2.

Can riders still bookmark their frequent stops on the mybus application?

The application at https://mybus.greatersudbury.ca/ has been updated to display the progress of buses on transit routes in real time.

There is no longer a button to save your stop but you can still save your stop in your web browser.

  • If you know your stop number, enter it at the top of the page under Select Your Stop. If you don't know your stop number, use the second option to Choose Your Route, then select your street and stop number.
  • Your stop will appear as a unique web address in the search bar at the top of your page. Highlight the web address and save it under Bookmarks (Ctrl + D)
  • If a 404 appears when you enter a saved bus stop number, clear your web browser and re-enter the stop number. Your bus stop number may change as of August 26.

If you continue to experience issues with mybus, please email transit@greatersudbury.ca or enter a request for assistance at overtoyou.greatersudbury.ca

How can riders find their nearest bus stop and/or transit route?

Transit Trip Planner makes it easy. This is an online application powered by Google Maps.

Enter where you're going and when you want to leave/arrive; Google will tell you what buses to take in order to get there! Visit https://www.greatersudbury.ca/live/transit/trip-planner/

What are the fares on our local public transit service?

Age

One Ride Cash Fare

6 Ride Card

31 Day Pass

Day Pass

Children 4 and under

Free

Free

Free

Free

Children 5 to 12

$3.50

$15

$56

$10

Student (with a transit photo ID)

$3.50

$15

$75

$10

Adult

$3.50

$17.50

$88

$10

Senior 65 and up (with a transit photo ID)

$3.50

$15

$56

$10

Disability Pensioner (with a transit photo ID)

$3.50

$15

$56

$10

 

How do fares reward frequent riders?

Run your errands then reboard the bus at no additional charge. Transfers will remain valid for 90 minutes, and will be accepted on any route.

Travel with your children and grandchildren. Up to four youth age 12 and under can ride free when accompanied by an adult or senior with a 31-Day Pass.

Save with the purchase of an adult or student 31-Day Pass. The cost of a 31-Day Pass for adults is reduced to $88, and the cost of a 31-Day Pass for students is reduced to $75. Ride as often as you’d like for 31 days.

Take advantage of seniors’ discounts. The cost of a 31-Day Pass for seniors age 65 plus, and for individuals in receipt of a disability pension will remain available at a discount rate of $56.

Share your adult 31-Day Pass with family. Photo identification will no longer be required when riding the bus with an adult 31-Day Pass. The pass is now transferable and can be shared with a friend or family member when it is not in use by the pass holder.

Ride the bus six times for the cost of five. Students, youth, seniors 65 plus and individuals in receipt of a disability pension can save with the $15 purchase of a 6-Ride Card. Adults can save with the $17.50 purchase of a 6-Ride Card.

Make it a family day for only $10. A Day Pass provides unlimited travel for one transit service day for one adult and up to four youth aged 12 and under.

Discounts for frequent riders have been offset with a new one ride cash fare of $3.50 for all ages. The new cash fare replaces the previous fare category for seniors, children and disability pensioners.

Children age 4 and under remain free of charge.

Where can riders purchase Rider Guides, ride cards and passes?

Rider Guides, ride cards and passes are sold at the Downtown Transit Hub, 9 Elm St., Sudbury, Citizen Service Centres, Greater Sudbury Public Libraries and at the following retail locations. Rider Guides are being sold for $2 to help discourage paper waste.

Azilda

GP Convenience, 94 Notre Dame St. East, 705-587-2487.

Chelmsford

Super Convenience, 178 Edward St., 705-855-0298.

G & P Confectionery, 3577A Errington Ave., 705-855-2921

Copper Cliff

Kwik-Way, 13 Serpentine St., 705-682-2300.

Donovan

Donovan Variety, 533 Kathleen St., 705-670-9288.

Jem Mart Kathleen, 532 Kathleen St., 705-674-0493.

Downtown Sudbury

Elm News, 59 Elm St., 705-675-3539.

Rexall Pharmacy, 117B Cedar St., 705-675-2471.

Shoppers' Drug Mart, 86 Elm St., 705-671-9230.

Garson

Jem Mart Garson, Falconbridge Highway, 705-673-4707.

Hanmer

Hanmer Kwik-Way, 7 Cote Boulevard, 705-969-7577

Shoppers' Drug Mart, 5118 Hwy 69 N, 705-969-8000

Mel's Dollar Klub, 5085 Hwy 69 N, 705-969-8264

Minnow Lake

Rexall Pharmacy, 1975 Bancroft Dr., 705-560-1234.

Minnow Lake Kwik-Way, 1465 Bancroft Dr., 705-566-9761

New Sudbury

Collège Boréal Bookstore, 21 Lasalle Blvd., 705-560-6673.

Lasalle Kwik-Way, 594 Lasalle Blvd., 705-566-0558.

The Corner Store, Westmount Dr., 705-524-5241.

Shoppers’ Drug Mart, New Sudbury Centre, 705-566-9300.

South End

Health Sciences North Gift Shop, Ramsey Lake Rd., 705-523-7100.

Laurentian University Bookstore, Ramsey Lake Rd., 705-675-1151.

Plaza 69 Pharmacy, 1935 Paris St., 705-522-2121.

Shoppers' Drug Mart, 359 Riverside Dr., 705-673-3731.

Shoppers' Drug Mart, 2015 Long Lake Rd., 705-522-3030.

West End

Kwik-Way, 324-A Elm St., 705-222-6776.

Spruce Pinto, 59 Eyre St., 705-675-7535.

Jem Mart, 325 Douglas St., 705-674-0487.

Val Caron

Val Caron Kwik-Way, 3000 Hwy 69 N, 705-897-6165

Where can riders purchase a Photo ID?

Transit photo identification cards may be purchased at the Downtown Transit Hub, 9 Elm St., for a one-time fee of $6. Photo ID is necessary to be eligible for Senior, Disability Pensioner and Student discounts.

Seniors age 65 plus must present photo identification verifying date of birth when applying for a Transit Photo ID.

Disability pensioners must submit an application with proof of receipt of one of the following:

•             Ontario Disability Support Program (O.D.S.P.)

•             Assistance for Children with Severe Disabilities (A.C.S.D.)

•             Canada Pension Plan Disability (C.P.P.D.)

•             Veterans' Disability Pension

•             Registered with the C.N.I.B.

Students must present a current student card from any post-secondary or secondary school to purchase a Photo ID.

 

 

 

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