Economic Support & Recovery
COVID-19 Resources and Information for Businesses
The City of Greater Sudbury Economic Development division understands that the situation around COVID-19 continues to change on a daily basis. We are working with our community partners, stakeholders and leaders to provide you with the most current information from trusted resources regarding COVID-19 to support our local business community.
If you have questions, businesses are encouraged to contact the Economic Development office through its designated hotline 705-690-9937 or by email at firstname.lastname@example.org.
Here are some helpful resources to support you and your business:
Business Support Resources:
Federal Programs and Information
- Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses
Canada’s Regional Development Agencies: RDAs are helping to address economic challenges brought on by COVID-19
Department of Finance: Canada outlines measures to support the economy and the financial sector
Global Affairs Canada: Trade Commissioner Service Coronavirus disease (COVID-19): Resources for Canadian businesses
Provincial Programs and Information
The province has launched a toll-free line 1-888-444-3659 to provide support to Ontario businesses who have questions about the province's recent emergency order to close at-risk workplaces following recommendations by Ontario's Chief Medical Officer of Health.
Municipal Programs and Information
Late payments for the April 2 tax due date will not incur interest or late payment penalties until June 4, 2020.
Property owners enrolled in the pre-authorized tax payment plan who feel they may have difficulty meeting the payment, due to the COVID-19 pandemic, may contact our office at 705-674-4455 ext. 2601 to review available options.
For questions related to property taxes, please call 311.
- Businesses are encouraged to contact the Economic Development office through its designated hotline 705-690-9937 or by email at email@example.com.
- Building and Planning Services have modified processes for drop off or electronic submission of Building Permit and Planning Application submissions.
Option 1 – To schedule an appointment or for more information call 311. Residents attending Tom Davies Square for appointments will be screened as per Public Health guidelines.
Option 2 – Electronic submission of building permits to firstname.lastname@example.org or planning applications to email@example.com
For more information visit
- Updates regarding municipal closures and modified services
- News release: City Develops Resources to Support Businesses during COVID-19
Tourism-related Programs and Information
Destination Canada: Updates on the COVID-19 Situation
Tourism Industry Association Ontario: support and information for tourism industry
Other Programs and Information
- Business Development Bank of Canada (BDC):
- Export Development Canada: Support for Canadian exporters impacted by COVID-19
- Greater Sudbury Chamber of Commerce: Resources and support for local businesses website.
Regional Business Centre and Economic Development Video series
Canadian Chamber of Commerce: Pandemic Preparedness for Business
Workplace Safety & Prevention Services: Pandemic Preparedness Checklist
Business Development Bank of Canada (BDC): 8 steps for planning your emergency and disaster plan
Effective immediately, Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank and TD Bank have made a commitment to work with personal and small business banking customers on a case-by-case basis to provide flexible solutions to help them manage through challenges such as:
- pay disruption due to COVID-19;
- childcare disruption due to school closures; or
- those facing illness from COVID-19.
- This support will include up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products.
Resources for Employers and Employees
The Canada Emergency Wage Subsidy would apply at a rate of 75 per cent of the first $58,700 normally earned by employees – representing a benefit of up to $847 per week. The program would be in place for a 12-week period, from March 15 to June 6, 2020.
- Eligible employers who suffer a drop in gross revenues of at least 30 per cent in March, April or May, when compared to the same month in 2019, would be able to access the subsidy.
- Eligible employers would include employers of all sizes and across all sectors of the economy, with the exception of public sector entities.
- For non-profit organizations and registered charities similarly affected by a loss of revenue, the government will continue to work with the sector to ensure the definition of revenue is appropriate to their circumstances. The government is also considering additional support for non-profits and charities, particularly those involved in the front line response to COVID-19. Further details will be announced in the near term.
- An eligible employer’s entitlement to this wage subsidy will be based entirely on the salary or wages actually paid to employees. All employers would be expected to at least make best efforts to top up salaries to 100% of the maximum wages covered.
Eligible employers would be able to access the Canada Emergency Wage Subsidy by applying through a Canada Revenue Agency online portal. More details regarding how to apply for the program will follow.
Funds will be available between 4 - 6 weeks depending on how quickly CRA can administer this.
Canada Emergency Response Benefit
The Canada Emergency Response Benefit (CERB) provides temporary income support to workers who have stopped working and are without employment or self-employment income for reasons related to COVID-19.
The CERB pays a monthly $2,000 payment to workers who wouldn’t otherwise be eligible for employment insurance.
That includes wage earners, contract workers, or self-employed individuals; those who’ve had to stay home without pay to self-isolate or care for loved ones; and anyone else who hasn’t been permanently laid off, but has stopped receiving paycheques.
Any Canadian who has stopped working for a 14-day period due to COVID-19 can qualify for the new benefit, which cover a period of up to 16 weeks.
Applications open online and by phone on Monday, April 6, with payments to arrive within five days for direct deposits and within 10 days for cheques by mail.
Employment Insurance, Work Sharing and other Employee Services
- Canadian Federation of Independent Business: Keeping you and your employees safe
How to complete a record of employment
Note to employers for ROEs
Service Canada Employer Contact Centre now have a pre-recorded message stating the following in regard to ROE’s and Coronavirus:
- Use Code D (Injury/Illness) if the employee is sick/quarantined – Do not add comments
- Use Code A if there is a shutdown/shortage of work related to Coronavirus – Do not add comments
- Use Code E (Quit) or N (LOA) if the employee is not sick or quarantined but is absent due to other Coronavirus concerns
- Only add comments when absolutely necessary
Information for Employees
Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine, with the following support actions:
The one-week waiting period for EI sickness benefits will be waived for new claimants who are quarantined so they can be paid for the first week of their claim.
Establishing a new dedicated toll-free phone number to support enquiries related to waiving the EI sickness benefits waiting period
Priority EI application processing for EI sickness claims for clients under quarantine
People claiming EI sickness benefits due to quarantine will not have to provide a medical certificate
People who cannot complete their claim for EI sickness benefits due to quarantine may apply later and have their EI claim backdated to cover the period of delay
Contact the new dedicated toll-free phone number if you are in quarantine and seeking to waive the one-week EI sickness benefits waiting period so you can be paid for the first week of your claim:
Telephone: 1-833-381-2725 (toll-free)
Teletypewriter (TTY): 1-800-529-3742
Contact the City of Greater Sudbury's Economic Development division for more information on this and other resources 705-690-9937 or firstname.lastname@example.org.