Open Doors: Complaint Resolution Management Process

The City of Greater Sudbury has initiated a process to accept, track and resolve complaints regarding suspected or observed wrongdoing and unresolved service issues within local municipal government.

The complaint resolution management process affirms Council’s commitment to Open Government, a movement that is endorsed by all levels of government to move accountability and transparency to a higher and more comprehensive level. One of the themes of Open Government is Open Doors, which ensures that measures or plans are in place for the accountability and oversight of government actions.

Complaints or Questions about Municipal Services 

Dial 3-1-1 or email when you have complaints, questions or require assistance with municipal services. The City of Greater Sudbury’s Call Centre is open Mondays to Fridays between 8 a.m. and 4:30 p.m.

After hours, dial 3-1-1 when there is potential for damage to personal or public property due to a public works emergency. The City of Greater Sudbury’s answering service is available 24 hours a day, seven days a week.

Personal Emergencies 

Dial 9-1-1 if you need immediate Police, Fire or Medical assistance for life-threatening situations, police response, ambulance, fire, suspicious activity, impaired drivers or natural gas leaks.

Suspicion or Proof of Wrongdoing 

Dial 705-688-7588 or complete a secure online form at to report activities that include, but are not limited to, theft, fraud, waste of municipal resources or abuse of authority or position within municipal government.

The Wrongdoing Hotline is a confidential and anonymous third-party service. Everyone may use this service, including citizens, municipal employees and municipal contractors, seven days a week and 24 hours a day.

Legislated Requirements for Open Government 

Citizens are encouraged to review provincial statutes and municipal policies, procedures and practices prior to submitting a complaint.