Water Meter Compliance Officer EX22-580

Posting date: May 13, 2022

Job Title: Water Meter Compliance Officer

Number of Vacancies: 1

Posting number: EX22-580

Status: Permanent Position

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: $3,299.80 to $3,884.30 bi-weekly

Start date: To follow selection process

Initial Reporting Location: Frobisher
Eligible to Work from Home: No

Section: Compliance and Operational Support
Division: Water/Wastewater Treatment and Compliance
Department: Growth and Infrastructure                                   

Main Function:     Co-ordinate and oversee all activities associated with the Meter Shop including the installation, calibration and replacement of water meters; analysis and trending of water meter account data; auditing of residential and commercial water meter installations; and support to CGS’s By-law Enforcement team.

Duties:     Under the general direction of the Manager of Compliance and Operational Support.

  1.      Provide supervision and direction to work crews and contractors, ensuring that all work is performed safely and with the minimum inconvenience to the public.

  2.      Assess work areas and determine which methods/activities are required to complete work tasks within prescribed guidelines.  Deploy and supervise crews with the necessary materials and equipment to carry out the work in a timely and efficient manner.

  3.      Investigate and report customer complaints and/or damage claims.

  4.      Ensure that all activities completed by the Meter Shop are adequately documented, including those activities, which must be recorded in the Computerized Maintenance Management System (C.M.M.S.).

  5.      In consultation with the Manager of Compliance and Operational Support, develop and maintain a five year budgetary plan for the Meter Shop.

  6.      Provide Project Managers with guidance regarding the installation of water meters.

  7.      Monitor the residential and commercial building permit application process to ensure the installation of water meters is adequately addressed and the resulting billing account information is processed correctly.  Perform periodic audits.

  8.      Meet with utilities, the public, other departments and agencies to communicate policies, goals and initiatives.

  9.      Examine water meter data for residential and commercial accounts for significant departures from established trends, investigate accordingly.

10.      Conduct field inspections to identify signs of tampering with meters, unauthorized by-passes or cross connections to water supply systems, or other violations.

11.      Liaise directly with CGS’s By-Law Enforcement team on matters relating to the supply and use of CGS water.

12.      Provide Meter Shop personnel with training on the calibration and repair of water meters and other equipment utilized in the Meter Shop.

13.      Act as Management's Representative at the Complaint Stage of the Grievance Procedure.

14.      In consultation with the Manager of Compliance and Operational Support, monitor performance and dispense discipline of employees, and make recommendations to hire, discharge and promote employees as required.

15.      Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein and the CGS’s by-law that deals with waterworks management.

16.      Perform other related duties as required.


Education and Training:

Successful completion of a College Diploma in a related field from an accredited Community College.

Must be willing and able to obtain a Water Meter Installer Licence within six (6) months of hire date. Once obtained, licensing must be held and maintained in good standing.

MECP certification as a Licensed Water and Wastewater Operator (any level) is considered an asset.


Minimum of three (3) years of relevant experience with a minimum of two (2) years supervisory experience.


Education and Training:

           Successful completion of Secondary School (Grade XII) Education.

           Additional educational initiatives to expand and update competencies.

Must be willing and able to obtain a Water Meter Installer License within six (6) months of hire date. Once obtained, licensing must be held and maintained in good standing.

MECP certification as Licensed Water and Wastewater Operator (any level) is considered an asset.


Minimum of five (5) years of relevant experience with a minimum of three (3) years supervisory experience.

Knowledge of:

CGS’s priorities.

Applicable legislation and related regulations.

Current and emerging management issues within CGS as they affect the Section.

Best practices within areas of responsibility.

Horizontal linkages to other relevant governmental levels and services as well as the private sector.

Abilities to:

Set and achieve high standards for the Section.

Align systems to facilitate better service for the citizens of CGS.

Link programs, services and policies of the Section to broad policy objectives of the organization.

Create enthusiasm and motivation for employees within the Section to pursue CGS’s targets.

Create and respond appropriately to a continuous learning environment.

Balance conflicting demands from stakeholders.

Anticipate and manage the impact of change on the Section’s activities.

Manage the financial, human and physical resources of the Section in a collaborative manner.

Manage conflict; mediate disputes; assist in reaching consensus.

Respond quickly to emerging opportunities or risks.

Proven ability overseeing a work crew on Infrastructure projects.

Possess a working knowledge of the meter shop facility and capable of overseeing its operation in support of the calibration and repair of water meters.

Demonstrate interpersonal skills in dealing with subordinates, peers, supervisors and the general public.

Able to deal with staff and outside agencies in a courteous and effective manner.

Must be able to correctly complete C.M.M.S. crew cards.

Personal Suitability:

Mental and physical fitness to perform essential job functions.


Excellent use of English; verbally and in writing.

French verbal skills highly desirable; written skills an asset.


May require the use of a personal or CGS vehicle on CGS business.  Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Leadership Competencies: 

Tactical Coordination and Direction (I)


Competency Definition


Level Definition

Shaping the Future


Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.


Proposes innovative ideas

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.


Assimilates and interprets data to make competing decisions

Delivering Business Results


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.


Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.


Addresses underlying customer/stakeholder needs

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.


Coordinates activities involving others within one’s team

Aligning People & Teams

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.


Monitors performance and gives corrective feedback


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.


Optimizes team effectiveness

Enhancing Personal Effectiveness

Commitment to Continuous Learning

Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.


Models a learning orientation


Adapt and work effectively within a variety of situations, and with various individuals or groups.


Applies rules flexibly

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.


Effectively uses empathy

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.


Is publicly candid with the team, acting with integrity consistent with one’s beliefs

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.


Demonstrates personal courage


For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Résumés quoting EX22-580 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at hrjobs@greatersudbury.ca or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Wednesday, May 25, 2022.  Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted.  If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment,  and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received.  Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.