Service and Program Staff EX23-017

Posting date: January 5, 2023

Job Title: Service and Program Staff

Number of Vacancies: Recruitment Pool

Posting number: EX23-017

Status: Part time positions

Hours of Work: Up to 20 hours bi-weekly

Shift Work Required: Yes

Rate of Pay: $16.98 per hour

Start date: To follow selection process

Initial Reporting Location: Sudbury Arena

Section: Arenas
Division: Leisure Services
Department: Community Development                                                                                               

Main Function:   Provide front-line customer service in a designated Leisure program and/or services.

Duties:     Under the general supervision of the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Co-ordinator and under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services and Programs.

  1.      Provide excellent customer service to all clients.

  2.      Ensure that users of the service/program comply with the rules established by CGS.

  3.      Ensure the proper and safe use of all equipment, materials and facility.

  4.      Handle cash and other forms of payment as required.

  5.      Handle public complaints within pre-set parameters.

  6.      Monitor the entrance of CGS facilities to ensure COVID policies (i.e. Vaccination Policy, Screening Policy, PPE Policy) are followed by those entering the facility.

  7.      Maintain a clean work area as per regulations, standards and best practices.

  8.      Advise Supervisor of any problems arising from delivery of service or operation of program.

  9.      Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein. 

  10.    Perform other related duties as required.


Education and Training:

Successful completion of Secondary School Grade 10 Education.


Up to six (6) months of related experience.

For Maintenance - Building maintenance, janitorial, carpentry, plumbing or electrical experience an asset.

For Ticket Sales and Cashier - Experience with handling cash, balancing reports and Ticket Sales system an asset.

Knowledge of:

Best practices within areas of responsibility.

For Ticket Sales and Cashier - Advanced mathematical and computer skills.

For Maintenance - Cleaning products, tools and equipment.

Abilities To:

Demonstrate excellent organizational skills.

Demonstrate ability to deal with a variety of user groups.

Demonstrate effective interpersonal and communication skills when dealing with the general public and staff.

Deal with the public in a courteous and effective manner.

Demonstrate attention to detail.

Work evenings and weekends if applicable.

Personal Suitability:

Mental and physical fitness to perform essential job functions.


Excellent use of English; verbally and in writing.

French verbal skills an asset.


Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record will be considered to be an asset.

Provide, at own cost, a Criminal Records Check for designated positions.

Note: A Criminal Record Check will be requested by the Hiring Manager should you be the candidate of choice.  Please do not submit your Criminal Record Check with your application.

How to Apply:

Résumés quoting EX23-017 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Friday, March 31, 2023.  Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted.  If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury is dedicated to maintaining an equitable, inclusive, diverse and accessible work environment. Candidates must be legally eligible to work in Canada. To find out if you’re eligible and for more information, visit our Applicants Living Outside of Canada web page. If you received your education from an educational institution outside of Canada, a copy of your Word Education Services (WES) or International Credential Assessment Service of Canada (ICAS) document is required, along with your credentials. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.