Service and Program Staff EX22-1170

Posting date: November 8, 2022

Job Title: Service and Program Staff (Ticket Staff) – (Recruitment Pool)

Number of Vacancies: 1

Posting number: EX22-1170 *Revised (Extended Closing Date)

Status: Contract part time position

Estimated Probable Duration: Until March 19, 2023 (weather permitting)

Hours of Work: up to 48 hours bi-weekly

Shift Work Required: Yes

Rate of Pay: $16.98 per hour

Initial Reporting Location: Lively Ski Hill

Section: Recreation Services
Division: Leisure Services
Department: Community Development

Applications will be considered for both current and future vacancies for the 2022/2023 winter Season.                                   

Main Function:            Provide front-line customer service in a designated Leisure program and/or services.

Duties:             Under the general supervision of the Recreation Co-ordinator and under the day-to-day direction of the Lead, Services and Programs.

  1.      Provide excellent customer service to all clients.

  2.      Ensure that users of the service/program comply with the rules established by CGS.

  3.      Ensure the proper and safe use of all equipment, materials and facility.

  4.      Handle cash and other forms of payment as required.

  5.      Handle public complaints within pre-set parameters.

  6.      Monitor the entrance of CGS facilities to ensure COVID policies (i.e. Vaccination Policy, Screening Policy, PPE Policy) are followed by those entering the facility.

  7.      Maintain a clean work area as per regulations, standards and best practices.

  8.      Advise Supervisor of any problems arising from delivery of service or operation of program.

  9.      Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein. 

  10.    Perform other related duties as required.


Education and Training:

Successful completion of Secondary School (Grade X) Education.

Must hold current CPR and First Aid Certificate for designated programs/services.


Up to six (6) months of related experience.

For Maintenance - Building maintenance, janitorial, carpentry, plumbing or electrical experience an asset.

For Ticket Sales and Cashier - Experience with handling cash, balancing reports and Ticket Sales system an asset.

Knowledge of:

Best practices within areas of responsibility.

For Ticket Sales and Cashier - Advanced mathematical and computer skills.

For Maintenance - Cleaning products, tools and equipment.

Abilities to:

Demonstrate excellent organizational skills.

Demonstrate ability to deal with a variety of user groups.

Demonstrate effective interpersonal and communication skills when dealing with the general public and staff.

Deal with the public in a courteous and effective manner.

Demonstrate attention to detail.

Work evenings and weekends if applicable.

Personal Suitability:

Mental and physical fitness to perform essential job functions.


Excellent use of English; verbally and in writing.

French verbal skills an asset.


Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record will be considered to be an asset.

Provide, at own cost, a Criminal Records Check for designated positions.

Note: A Criminal Record Check will be requested by the Hiring Manager should you be the candidate of choice.  Please do not submit your Criminal Record Check with your application.

How to Apply:

Résumés quoting EX22-1170 *Revised are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Thursday, February 9, 2023.  Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted.  If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment,  and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received.  Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.