Resident Care Co-ordinator EX21-900

Employment Opportunity Notice

The City of Greater Sudbury

requires a

Resident Care Co-ordinator
Reporting Location: 960 Notre Dame Avenue

Permanent Position

Start Date to Follow Selection Process

The Resident Care Section, Long Term Care Services Division, Community Development Department of the City of Greater Sudbury, requires a Resident Care Co-ordinator.  The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $3,936.80 to $4,631.20 bi-weekly.

Main Function:    

Direct, supervise and co-ordinate services for Resident Care within a Program Area.


Under the general supervision of the Manager of Resident Care.

1.       Responsible to recruit, supervise, complete job performance reviews, attendance management, train, educate and discipline within the clinical home areas on all three shifts (e.g. Registered Nurses, Registered Practical Nurses, and Personal Support Workers) in accordance with CGS policy and practice.  Act as Management’s representative in the Grievance procedure in accordance with the respective Collective Bargaining Agreement.

 2.      Monitor and report on risk management/quality assurance activities, and key indicators to the Manager of Resident Care.

 3.      Conduct investigations relating to resident and staff incidents, medication errors, Health and Safety complaints and make recommendations to prevent future incidents.

 4.      Respond to Family/Resident concerns, conduct investigation and make recommendations towards resolving problems.

 5.      Receive, review and make recommendation for admission to the Program Area based upon functional assessments from the Northeast LHIN. 

 6.      Responsible for Resident Care Programs as set out by the LTCH Act 2007 (e.g. Infection Control, Pandemic Planning, Wound Care, Continence Care, Minimal Lift Program, Pain Management, Palliative Care, Falls Prevention or Staff Development and other programs).

 7.      Collaborate with the multi-disciplinary team to ensure an inter-disciplinary approach to people-centred care.

 8.      Collaborate with the Disability Management Officer to recommend opportunities for injured workers to be involved in an effective Rehabilitation Program.

 9.      Facilitate professional services for Residents (such as clinical social work, occupational therapy, physiotherapy, dietician, medical physician, pharmacy, podiatry, audiology, optometry and other service providers).

10.      Responsible for monitoring the Infection Control Program.

11.      Responsible for reporting, investigating and completion of MOHLTC reports relating to Critical Incidents, complaints and annual inspections

12.      Participate in the Accreditation Survey through planning, development, implementation and evaluation of processes.

13.      Work evenings and weekends as required, and be included on the on-call rotation list.

14.      Assume on-call responsibility as a Registered Nurse as required.

15.      Responsible for materials management,   ensuring equipment functions safely and identify equipment needs for budgetary expenditures.

16.      Develop, implement and maintain policies and procedures specific to Pioneer Manor Resident Care, MOHLTC and Accreditation Canada standards.

17.      Chair and participate on committees as required.

18.      Responsible for completing funding requests (e.g. high intensity needs).

19.      Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.

20.      Perform other related duties as required.


Education and Training:

Registered Nurse in possession of a current Certificate of Competence as issued by the College of Nurses of Ontario (CNO).

Bachelor of Science Degree in Nursing and/or specialty in Gerontology from a recognized University with Canadian accreditation would be preferred.

Gentle Persuasive Approaches (GPA) or training an asset.

           PointClickCare will be considered an asset.

Completion of a CHICA Canada Infection Control course or other courses related to infection prevention and control will be considered an asset.


           At least three (3) years related supervisory experience in the Acute Care or Long Term Care setting.

Experience with electronic Resident Care Information System.

Demonstrate experience in supervision of staff and in labour relations.

Knowledge of:

Demonstrate knowledge of Long Term Care Homes Act, 2007, and related legislation and regulations, and their application to the Home.

Best practices in accordance with CNO guidelines.

Horizontal linkages to other relevant governmental levels and services as well as the private sector.

Abilities to:

Understand and meet the needs of customers.

Build the values of the organization into programs, services and policies.

Set and achieve high standards for the Home.

Create enthusiasm and motivation for employees.

Anticipate and manage the impact of change on the Home’s activities.

Manage the financial, human and physical resources of the Home in a collaborative manner.

Manage conflict; mediate disputes; assist in reaching consensus.

Respond quickly to emerging opportunities or risks.

Provide a stabilizing influence within the Home.

Demonstrate and proven ability related to microcomputer software and administrative systems, e.g. word processing, spreadsheet applications, presentations, file maintenance.

Demonstrate leadership and supervisory skills.

Excellent communication, analytical and organizational skills.

Demonstrate effective verbal, written and presentations skills.

Personal Suitability:

Mental and physical fitness to perform essential job functions.


Excellent use of English; verbally and in writing.

French verbal skills highly desirable; written skills an asset.


Provide, at own cost, a Vulnerable Sector Check.

Provide, at own cost, a Two-step Mantoux Test (TB).

Provide, at own cost, N95 Mask Fit.

Note: A Vulnerable Sector Check will be requested by the Hiring Manager should you be the candidate of choice.  Please do not submit your Vulnerable Sector Check with your application.

Leadership Competencies:

Tactical Coordination and Direction (I)


Competency Definition


Level Definition

Shaping the Future


Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.


Proposes innovative ideas

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.


Assimilates and interprets data to make competing decisions

Delivering Business Results


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.


Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.


Addresses underlying customer/stakeholder needs

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.


Coordinates activities involving others within one’s team

Aligning People & Teams

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.


Monitors performance and gives corrective feedback


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.


Optimizes team effectiveness

Enhancing Personal Effectiveness

Commitment to Continuous Learning

Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.


Models a learning orientation


Adapt and work effectively within a variety of situations, and with various individuals or groups.


Applies rules flexibly

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.


Effectively uses empathy

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.


Is publicly candid with the team, acting with integrity consistent with one’s beliefs

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.


Demonstrates personal courage


For more information on leadership competencies, please see our Leadership Competency Dictionary.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

How to Apply:

Qualified candidates should submit their résumé in confidence by Friday, December 3, 2021 at 4:30 PM by: e-mail to: or facsimile number: 705-688-3979.  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX21-900) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act. 

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.