Quality and Performance Initiatives Co-ordinator EX21-004

Employment Opportunity Notice:  EX21-004

Reporting Location: Tom Davies Square

Permanent Position

Start Date to Follow Selection Process

The Accounting Section, Finance, Assets and Fleet Division, Corporate Services Department of the City of Greater Sudbury, requires a Quality and Performance Initiatives Co-ordinator.  The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $2,585.10 to $3,041.50 bi-weekly.

Main Function:    

This position is responsible for co-ordinating developing, implementing and evaluating quality management and performance measurement initiatives across CGS in support of quality customer service outcomes.


Under the general supervision of the Co-ordinator of Accounting.

  1. Co-ordinate, develop, implement and evaluate quality management and performance measurement initiatives for CGS.
  2. Provide leadership on best practices in quality management and performance measurement.  Assist departments in applying quality management and performance measurement tools to evaluate functional operations to ensure effective and efficient use of resources.
  3. Develop, test and validate quality management and performance measures, ensure that the tools are quantifiable measures of operational effectiveness, financial management and service excellence.  Ensure the integrity of CGS data collection through a variety of techniques, including interviews, surveys, tests of systems and controls, statistical and financial analysis.
  4. Co-ordinate integration and reporting on quality management and performance measurement as part of the business plan and budget cycles.
  5. Prepare internal and public performance measurement reports, as required.
  6. Lead CGS’s participation in the provincial performance measurement initiatives.  Represent CGS, as appropriate, on all provincial bodies related to performance measurement such as the Municipal Performance Measurement Program (MPMP).
  7. Provide information and training to staff in the use of performance measurement and data analysis.
  8. Review literature and best practices for quality management and performance measurement to ensure review of the Section’s performance, adoption of best practices and continuous service improvement.
  9. Recommend revisions to accounting business processes and systems and internal control procedures utilizing audit and other analytical techniques, and implement same when approved.
  10. Assist the Manager of Accounting/Deputy Treasurer and Co-ordinator of Accounting with projects as required.
  11. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  12. Perform other related duties as required.


Education and Training:

  • University degree in Accounting, Finance, Public Administration or similar discipline from a recognized University with Canadian accreditation.
  • Professional Accounting designation (CPA, CA, CGA or CMA) considered an asset.


  • Minimum of three (3) years of related accounting or administrative experience in a municipal environment with an emphasis on performance measurement, statistical analysis, quality assurance and management, continuous improvement and/or accreditation.

Knowledge of:

  • Public Sector accounting Standards.
  • Enterprise Resource Planning software and specifically PeopleSoft Financials.
  • The principles, methods and practices of process improvement.
  • Accounting and internal control systems with particular knowledge of municipal finance.
  • Application of Federal and Provincial statutes as they apply to municipalities.
  • Application of CGS policies and procedures.
  • Financial analysis and planning with particular reference to municipal finance.
  • Demonstrate ability to work with microcomputer software and administrative systems in a Windows environment (e.g. file maintenance, word processing, spreadsheet applications, information input and retrieval, etc.).
  • Best practices within area of responsibility.

Abilities to:

  • Complete and interpret detailed financial and technical information, and statistical analysis.
  • Research, write and present reports.
  • Communicate effectively with individuals and teams.
  • Link client services to the broad policy objectives of the organization.
  • Manage projects and respond quickly to emerging opportunities and risks.
  • Prepare budgets and business plans.
  • Manage projects.

Personal Suitability:

  • Mental and physical fitness to perform essential job functions.


  • Excellent use of English; verbally and in writing.
  • French verbal and written skills an asset.


  • Physical capability to operate a vehicle safely, possession of a valid driver's licence and an acceptable driving record, will be considered an asset.

Leadership Competencies:

Tactical Coordination and Direction (I):


Competency Definition

Level Definition


Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

Level 3: Proposes innovative ideas

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.

Level 2: Assimilates and interprets data to make competing decisions


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.

Level 3: Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.

Level 2: Addresses underlying customer/stakeholder needs

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.

Level 3: Coordinates activities involving others within one’s team

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.

Level 3: Monitors performance and gives corrective feedback


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.

Level 2: Optimizes team effectiveness

Commitment to Continuous Learning

Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.

Level 4: Models a learning orientation


Adapt and work effectively within a variety of situations, and with various individuals or groups.

Level 2: Applies rules flexibly

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.

Level 3: Effectively uses empathy

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.

Level 2: Is publicly candid with the team, acting with integrity consistent with one’s beliefs

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.

Level 3: Demonstrates personal courage


For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Qualified candidates should submit their résumé in confidence by Monday, January 18, 2021 at 4:30 PM by: e-mail to: hrjobs@greatersudbury.ca or facsimile number: 705-688-3979.  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX21-004) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act. 

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.