Property Manager EX20-598

Employment Opportunity Notice:  EX20-598

Reporting Location: 10 Elm Street

Permanent Position
(Shift Work – Participate in on Call Rotations)

Start Date to Follow Selection Process

The Tenant Services Section, Housing Operations Division, Community Development Department of the City of Greater Sudbury, requires a Property Manager.  The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $2,585.10 to $3,041.50 bi-weekly (subject to review).

Main Function:    

Effectively manage and administer a complex portfolio of rent-geared-to-income housing units and rent supplement units in accordance with established standards, policies and procedures including, rent-geared-to-income (RGI) administration , tenant administration, revenue collection, resolution of tenancy issues, and Housing Services Act and Residential Tenancies Act compliance.

Duties:    

Under the general supervision of the Manager of Tenant Services.

  1. Monitor chronic and persistent late payers, conduct tenant visits, telephone calls, office interviews and negotiate a repayment agreement in appropriate cases.
  2. Initiate and follow through on legal action, including evictions, through the Landlord and Tenant Board.
  3. Ensure the collection of monthly rental revenues.
  4. Initiate and manage all applications to the Landlord and Tenant Board for hearings in cases of rental arrears and anti-social behaviour, impairment of safety, persistent late payment, illegal acts, etc.
  5. Represent GSHO at Landlord and Tenant Board hearings by preparing and presenting cases related to evictions for arrears, anti-social behaviour and non-compliance.
  6. Investigate cases of alleged fraud of household income and/or family composition misrepresentation, and take appropriate action through the Landlord and Tenant Board with respect to terminating the tenancy.
  7. Review and investigate cases of alleged fraud and income and/or family composition misrepresentation and enforce the rent-geared-to-income eligibility requirements of the Housing Services Act by taking legal action as required.
  8. Defend GSHO’s position in Landlord and Tenant Board hearings for applications made by tenants.
  9. Ensure compliance with Landlord and Tenant Board orders and mediated agreements.
  10. Recommend the engagement of legal counsel as required.
  11. Attend with the Sheriff and Police for eviction purposes in cases of non-compliance.
  12. Oversee the complete eviction process; ensure proper charges are processed to accounts.
  13. Initiate former tenant debt collection through garnishment of wages and bank accounts when appropriate.
  14. Participate as a member of the Joint Union/Management Health and Safety Committee.
  15. Investigate and follow up on cases of personal injury or property damage by completing an incident/accident report and provide pertinent information to insurance adjusters and legal counsel.
  16. Screen, interview, train, direct, motivate and evaluate bargaining unit staff.
  17. Represent GSHO during Stage 1 of the Collective Bargaining Agreement grievance procedure.
  18. Provide client service by resolving complaints, respond to enquiries by taking appropriate action including site visits, office interviews, etc.
  19. Manage the annual tenant lease renewal process and ensure compliance.
  20. Review and make decision on internal transfer requests, over-housed households and requests to join existing households.
  21. Ensure compliance with processes and policies to ensure consistent application of rules and regulations including requirements of the current Collective Bargaining Agreement with the Union.
  22. Participate in the management on call rotation after office hours.
  23. Respond to major emergencies after office hours.
  24. Provide management coverage during staff shortages as the result of strikes, lockouts, union unrest, etc.
  25. Manage and direct on site security services and video surveillance systems by directing security personnel, reviewing video surveillance data for evidence, ensuring compliance with CGS video surveillance Policy and applicable privacy legislations, ensuring the proper retention of video records and managing requests for video records from various law enforcement offices.
  26. Ensure compliance with all operational policies and all CGS Social Housing Notifications with respect to RGI administration and Housing Services Act requirements.
  27. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  28. Perform other related duties as required.

Qualifications:

Education and Training:

  • College Diploma in a related discipline (e.g. Business Administration, Social Sciences or Public Administration) from a recognized Community College with Canadian accreditation.
  • Additional specialized training (e.g. Certificate in Property Management) considered a definite asset.
  • Additional educational initiatives to update and expand competencies considered an asset.

Experience:

  • Minimum of five (5) years of related experience including experience in residential property management.

Knowledge of:

  • CGS’s priorities.
  • Applicable legislation and related regulations.
  • Social Housing issues, policies and programs.
  • Principle and practices of Property Management.
  • Current and emerging management issues within CGS as they affect the Division.
  • Best practices within areas of responsibility.
  • Horizontal linkages to other relevant governmental levels and services as well as the private sector.

Abilities to:

  • Understand and meet the needs of customers.
  • Set and achieve high standards for the Division.
  • Create enthusiasm and motivation for employees within the Division.
  • Create and respond appropriately to a continuous learning environment.
  • Manage conflict; mediate disputes; assist in reaching consensus.

Personal Suitability:

  • Mental and physical fitness to perform essential job functions.
  • High tolerance to change and ambiguity.
  • Confidence and enthusiasm.
  • Personal commitment to address the demand of the stakeholders.

Language:

  • Excellent use of English; verbally and in writing.
  • French verbal and written skills an asset.

Other Requirement:

  • May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license, have an acceptable driving record, and personal insurance coverage.
  • Provide, at own cost, a Vulnerable Sector Check.

Note: A Vulnerable Sector Check will be requested by the Hiring Manager should you be the candidate of choice.  Please do not submit your Vulnerable Sector Check with your application.

Leadership Competencies:

Tactical Coordination and Direction (I)

Competency

Competency Definition

Level Definition

Innovation

Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

Level 3: Proposes innovative ideas

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.

Level 2: Assimilates and interprets data to make competing decisions

Collaboration

Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.

Level 3: Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.

Level 2: Addresses underlying customer/stakeholder needs

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.

Level 3: Coordinates activities involving others within one’s team

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.

Level 3: Monitors performance and gives corrective feedback

Leadership

Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.

Level 2: Optimizes team effectiveness

Commitment to Continuous Learning

Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.

Level 4: Models a learning orientation

Flexibility/Adaptability

Adapt and work effectively within a variety of situations, and with various individuals or groups.

Level 2: Applies rules flexibly

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.

Level 3: Effectively uses empathy

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.

Level 2: Is publicly candid with the team, acting with integrity consistent with one’s beliefs

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.

Level 3: Demonstrates personal courage

For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Qualified candidates should submit their résumé in confidence by Monday, November 30, 2020 at 4:30 PM by: e-mail to: hrjobs@greatersudbury.ca or facsimile number: 705-688-3979.  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX20-598) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act. 

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.