Manager of Linear Infrastructure Technical Support Services EX22-546

Posting date: May 3, 2022

Job Title: Manager of Linear Infrastructure Technical Support Services

Number of Vacancies: 1

Posting number: EX22-546

Status: Permanent position

Shift Work Required: No

Range of Pay: $4,393.20 to $5,170.20 bi-weekly (subject to review)

Start date: To follow selection process

Initial Reporting Location: Frobisher
Eligible to Work from Home: Yes (part time)

Section: Linear Infrastructure Technical Support Services
Division: Linear Infrastructure Services
Department: Growth and Infrastructure

Main Function:  This position is responsible to the Director of Linear Infrastructure Services for the co-ordination and supervision of all activities within the Linear Infrastructure Technical Support Services Section including the maintenance of contracts and technical activities and the planning and scheduling of maintenance activities in support of quality customer service outcomes and the Business Plan for the Division.

Duties:  Under the general direction of the Director of Linear Infrastructure Services.

  1. Assist the Director of Linear Infrastructure Services in the preparation and execution of the Business Plan covering all mandated services within the Linear Infrastructure Technical Support Services Section in concert with the budgeting process. The Plan will detail service goals, expected service/performance outputs, resource inputs to achieve these outputs, and the performance measures used to assess the Division’s performance against these goals.
  2. Manage the financial, human and physical resources of the Linear Infrastructure Technical Support Services Section in accordance with the City of Greater Sudbury’s (CGS) vision and values and in accordance with the annual work plan.
  3. Oversee the planning and scheduling of maintenance activities for all assets within the road right-of-way with a focus on ensuring continuity of service delivery and customer service. Ensure all maintenance activities are conducted in accordance with legislated requirements.
  4. Implement consistent and effective communication systems and business practices that provide data related to routine and unplanned maintenance and repair activities for use in budget management. 
  5. Implement preventative maintenance measures and ensure ongoing reporting in support of Asset Management Plans developed by Infrastructure Capital Planning.
  6. Oversee activities related to the analysis and evaluation of operational conditions, assets and practices with due consideration for applicable laws, regulations and statutes. 
  7. Ensure tenders/quotations and reports for operating and maintenance projects are completed in accordance with all necessary requirements and in a timely manner.
  8. Prepare Council Reports and presentations to Council and Committees, and attend meetings, as required.
  9. Oversee the development and implementation of data-based performance measurement tools in support of service level and efficiency standards.
  10. Assist the Director of Linear Infrastructure Services with initiatives related to the digital transformation of data and processes within the Division. 
  11. Recommend and implement improvements in business processes, operational activities and procedures to align activities with industry best practices and achieve objectives of safe and efficient operation and maintenance.
  12. Recommend data and work management system modifications, as required.
  13. Act as CGS’s representative at court and hearings and liaise with Legal Services, Risk Management, CGS’s insurance adjuster and other internal stakeholders on matters relating to damage claims associated with Linear Infrastructure Services.
  14. Conduct job performance appraisals and salary reviews and hire, promote and issue discipline, as required, in accordance with policy.
  15. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  16. Perform other related duties as required.

Qualifications:

Education and Training:
University degree in a related discipline (Engineering, Science, Computer Science, etc.) from a recognized University with Canadian accreditation. 
License to practice engineering in the province of Ontario in accordance with the Professional Engineers Act considered an asset.
Additional education initiatives to update and expand competencies. 

Experience:
Minimum of five (5) years of directly related and responsible experience in functions relating to linear infrastructure assets (roads, water distribution systems, wastewater collection systems) and/or computerized maintenance management systems.
Experience in technical and financial operations of linear public works infrastructure (e.g. water, wastewater, storm water, roads, etc.) an asset.
Minimum of two (2) years of supervisory experience.

OR

Education and Training:
College diploma in a related discipline (Engineering, Science, Computer Science, etc.) from a recognized Community College with Canadian accreditation. 
Certification through OACETT as a Certified Engineering Technologist considered an asset.
Additional education initiatives to update and expand competencies.

Experience:
Minimum of seven (7) years of directly related and responsible experience in functions relating to linear infrastructure assets (roads, water distribution systems, wastewater collection systems) and/or computerized maintenance management systems.
Experience in technical and financial operations of linear public works infrastructure (e.g. water, wastewater, storm water, roads, etc.) an asset.
Minimum of two (2) years of supervisory experience.

Knowledge of:
CGS’s priorities
Enterprise systems for work order management, GIS databases and Asset Management systems.
Applicable legislation and related regulations.
Current and emerging management issues within CGS as they affect the Division.
Best practices within areas of responsibility.
Operating and capital budget planning, tracking and reporting.
Horizontal linkages to other governmental levels and services as well as the private sector.

Abilities to:
Understand and meet the needs of customers.
Prepare budgets for the Section.
Prepare and implement a Business Plan for the Section.
Manage conflict, mediate disputes and assist in reaching consensus.
Create enthusiasm and motivation for employees to pursue CGS’ service level targets.
Balance conflicting demands from stakeholders.
Create processes, monitoring mechanisms, and systems to assist in achieving CGS’s targets.
Create an environment of continuous improvement and learning.
Respond quickly to emerging opportunities or risks.
Advocate, promote, and implement best practices.

Personal Suitability:
Mental and physical fitness to perform essential job functions.
Strong interpersonal skills.
Personal commitment to address demands from internal and external stakeholders.

Language:
Excellent use of English; verbally and in writing.

Other:
May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Leadership Competencies:  Tactical Implementation (II)

Competency

Competency Definition

Level

Level Definition

Shaping the Future

Innovation

Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

4

Takes action to innovate

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.

3

Develops alternatives before making complex decisions

Delivering Business Results

Collaboration

Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.

3

Collaborates beyond one’s area

Customer/Citizen
Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.

3

Monitors and improves quality of customer service

Organizational Awareness

Learn and understand the key relationships, diverse interest groups and power bases within one’s own and other organizations.

3

Understands climate and culture

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.

4

Plans and executes broad implementation efforts

Aligning People & Teams

Developing Others

The genuine intent to foster the long-term learning or development of others by recognizing and supporting their developmental interests and needs, and encouraging opportunities for learning.

3

Provides feedback to encourage ongoing development

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.

4

Acts to address performance issues

Leadership

Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.

3

Obtains resources and takes care of the team

Enhancing Personal Effectiveness

Flexibility/Adaptability

Adapt and work effectively within a variety of situations, and with various individuals or groups.

3

Adapts approach

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.

4

Makes insightful
assessments

Managerial

Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.

3

Is honest and candid with managers, peers or external parties

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.

4

Demonstrates resilience

 

For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Résumés quoting EX22-546 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at hrjobs@greatersudbury.ca or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Tuesday, May 24, 2022.  Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

For more information regarding working from home, please refer to the Work From Home Program section.

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted.  If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment,  and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received.  Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.