Director of Communications and Community Engagement EX20-489 Revised

Employment Opportunity Notice:  EX20-489 *Revised

*Revised French Language requirement and extended closing date

Reporting Location: Tom Davies Square

Permanent Position

Start Date to Follow Selection Process

The Communications and Community Engagement Division, Office of the Chief Administrative Officer of the City of Greater Sudbury, requires a Director of Communications and Community Engagement.  The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $4,684.40 to $5,516.70 bi-weekly.

Main Function:        

This position is a member of the Executive Leadership Team and is accountable to drive the strategy and implementation of the corporation’s communications and community engagement efforts by leading the Communications and Community Engagement Division in the successful accomplishment of its Business Plan.

Division of time by area of accountability: develop and oversee delivery of core mandate 60 – 65%; develop intergovernmental relations 15 – 20%; supervise and mentor direct reports, participate in enterprise leadership 15 – 20%.


Under the general direction of the Executive Director of Strategic Initiatives, Communications and Citizen Services.

  1. Provide leadership, supervision and direction to the functional areas of the division, which include Communications, 311 Call Centre and Community Engagement.
  2. Lead the design and development of a multi?year, multi-media communications plan and provide leadership for its implementation that addresses internal and external communications strategies, Council’s strategic objectives and routine service support using a variety of formats and delivery platforms.
  3. Establish standards and guidance for all corporate communications as well as program/project communications to ensure clear, congruent, and timely messaging to all audiences.  Support departmental efforts to develop internal expertise in routine communications and proactive strategic communications planning.
  4. Manage all external communications and effectively support all internal communication functions for the organization, and communicate the progress and impact of service efforts.
  5. Develop and sustain effective partnerships with Office of the Mayor, committee chairs and members of Council to achieve shared objectives in order to advance the interests of the Corporation.
  6. Develop a corporate-wide approach to community engagement, which incorporates collaboration, clear definitions, practical implementation guidelines and effective technology tools for use by all staff.  Evaluate the corporation’s engagement performance and report annually.
  7. Provide an inclusive and empowering work environment for division staff that helps them to understand how their service efforts contribute to corporate outcomes; supports open communications by actively participating and contributing to one-on-one and team meetings, encouraging new ideas and actively sharing knowledge for staff development.
  8. On behalf of the Executive Leadership Team, deliver the expected outcomes of the Enterprise Customer Service Strategy and ensure sustainable, efficient services processes continuously provide effective service. Monitor and adjust, as appropriate, a set of key performance indicators that keeps all stakeholders informed about the corporation’s customer service outcomes. Manage an enterprise-wide inquiry tracking system for more complex service requests, all in accordance with the multi-year communications plan.
  9. Develop relationships with other municipalities, provincial and federal governments and with community groups/agencies to support effective intergovernmental relations and inform CGS’s position on issues of common interest.
  10. Provide technical analysis and advice in the form of briefing notes, background papers, issues papers, speeches and other communications regarding current or pending issues to support Greater Sudbury’s executives and members of Council.
  11. Develop, manage and monitor Operating and Capital Budgets.
  12. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  13. Perform other related duties as required.


Education and Training:

  • University degree in a related field from a recognized University with Canadian accreditation OR an international credential recognized in Canada. 
  • Additional education initiatives to update and expand competencies.


  • Minimum of eight (8) years directly related experience at a senior management level in large, unionized, and highly diversified public or private sector organizations, including four (4) years in a similar function.
  • Municipal experience desirable.


Education and Training:

  • College Diploma in a related discipline from a recognized Community College with Canadian accreditation OR an international credential recognized in Canada.
  • Additional education initiatives to update and expand competencies.


  • Minimum of ten (10) years directly related experience at a senior management level in large, unionized, and highly diversified public or private sector organizations, including four (4) years in a similar function.
  • Municipal experience desirable.


  • Superior knowledge of corporate communications, particularly in the local government area
  • Intergovernmental relationships between the three levels of government, and the related NGO’s and associations at the regional, provincial and national level.
  • Strong understanding of strategies (including social media) for public and citizen engagement
  • Knowledge of CGS’s priorities.
  • Knowledge of applicable legislation and related regulations.


  • Proven strategic leadership and management skills
  • Strong internal and external relationship management skills, including ability to influence, engage and align multiple stakeholders in the development and implementation of strategy
  • Strong mentoring, coaching and knowledge?sharing skills, ability to interact and work effectively with staff
  • Ability to direct a wide range of activities from big picture strategies to detail?oriented projects
  • Demonstrated ability to analyze emerging issues and develop strategic responses
  • Organized and able to manage multiple priorities
  • Proven project management skills, including vendor management
  • Excellent analytical, interpretive and problem solving skills, detail oriented
  • Ability to proactively lead and respond to change
  • Adaptability, flexibility, diplomacy and tact
  • Ability to prioritize and multi?task within a fast?paced environment
  • Ability to prepare operating and capital budgets for the Division

Personal Suitability:

  • Innovative and strategic thinker, highly motivated
  • A commitment to collaboration and a joint?accountability approach
  • Personal commitment to address demands from internal and external stakeholders
  • Mental and physical fitness to perform essential job functions


  • Excellent use of English; verbally and in writing.
  • French equivalency highly desirable.


  • May require the use of a personal or CGS vehicle on CGS business.  Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

*Note:   A language proficiency assessment will form part of the selection process.

Leadership Competencies:

Strategic Implementation (III)


Competency Definition

Level Definition

Business Acumen

Understand the business implications of opportunities and decisions, and implement successful business strategies to improve organizational performance.

Level 4: Applies broader business metrics

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.

Level 4: Formulates a “big picture” understanding of the near-term impact of decisions

Strategic Orientation

Understand the business implications of decisions on one’s role, and link daily work to the organization’s strategy.

Level 3: Understands external impact on internal strategy


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.

Level 4: Enables organizational collaboration

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.

Level 4: Uses a long-term perspective; acts as a trusted advisor

Driving for Results

The personal drive to achieve results, and focus one’s attention on accomplishing key objectives and positive outcomes for oneself, one’s team and the business.

Level 4: Makes cost-benefit analyses

Impact & Influence

Persuade, convince, influence or gain the commitment of others to get them to accept a point of view, adopt a specific direction, commit to an idea, or take a course of action.

Level 3: Uses customized influence strategies

Organizational Awareness

Learn and understand the key relationships, diverse interest groups and power bases within one’s own and other organizations.

Level 4: Understands organizational politics

Developing Others

The genuine intent to foster the long-term learning or development of others by recognizing and supporting their developmental interests and needs, and encouraging opportunities for learning.

Level 4: Provides in-depth coaching, mentoring or training

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.

Level 4: Acts to address performance issues


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.

Level 4: Acts as a credible leader

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.

Level 4: Applies strong personal moral compass to strategic decisions and actions

For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Qualified candidates should submit their résumé in confidence by Monday, November 30, 2020 at 4:30 PM by: e-mail to: or facsimile number: 705-688-3979.  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX20-489 *Revised) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act. 

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.