Communications and Engagement Advisor EX22-741
Posting date: June 16, 2022
Job Title: Communications and Engagement Advisor
Number of Vacancies: 1
Posting number: EX22-741
Status: Limited position
Estimated Probable Duration: Seven (7) months
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: $33.67 to $41.20 per hour
Start date: To follow selection process
Initial Reporting Location: Tom Davies Square
Eligible to Work from Home: Yes (full time)
Section: Communications and Engagement
Division: Strategic Initiatives, Communications and Citizen Services
Department: Office of the Chief Administrative Officer
Duties: Under the general supervision of the Manager of Communications and Engagement.
- Plan, implement and evaluate communications programs and channels that directly support the business goals of the City and enhance its overall reputation with key stakeholders.
- Consult with internal clients, including Senior Management team members, directors, managers, employees, and community stakeholders (as appropriate) to understand their business goals, drivers and risks, and provide advice to recommend appropriate communications programs, channels and target audiences, both internal and external, to drive the desired outcomes.
- Implement communication tactics in support of overall Communications’ plans, including but not limited to writing, print publications, social media tools, website content, events, speechwriting, key messages, briefing notes, presentation materials, media relations and advertising.
- Deal with sensitive/confidential information (e.g. regarding communications, and policy matters).
- Provide public relations direction, training and assistance to CGS staff. Oversee and instruct activities of students and interns.
- Research and write content for website, digital media, marketing campaigns, promotional items, informational flyers, brochures, speeches and speaking notes, presentations, letters, briefing notes and other for internal clients to enable them to build public understanding for CGS issues/programs, internally, and externally.
- Develop and monitor budgets for Communications’ programs and campaigns in co-operation with departmental staff.
- Establish effective media relations, co-ordinate responses to media inquiries for CGS departments. Monitor the media and emerging issues to gauge trends and identify issues.
- Co-ordinate communications programs and activities with community groups and all levels of government on behalf of CGS and elected representatives as appropriate. Ensure all information provided to the public is consistent with CGS’s corporate goals and Corporate Communications Strategy.
- Supervise communications projects from conception to final production, including graphics design, translation, printing, and e-media components and provide day-to-day direction and guidance to students, contract employees, volunteers and contractors associated with these projects.
- Provide guidance, information and advice to CGS officials, management and staff with regards to the provision and delivery of French language services. Support client departments in assessing their ability to provide services in French in accordance with CGS policy, and monitor implementation of the French Language Services Policy.
- Support departments in responding to inquiries received in French as well as inquiries or complaints on matters pertaining to the City’s French language services policies.
- Build and maintain positive relationships with stakeholder groups, including members of the media, government officials, community groups, and members of the French speaking community.
- Identify and monitor new trends to ensure CGS’s communications strategies are inclusive, consistent, innovative, and effective.
- Act as corporate spokesperson for the media as required.
- Participate in the City’s emergency response plan as Emergency Information Officer, as required.
- Co-ordinate CGS’s overall web presence in conjunction with staff in the Information Technology Section. Oversee the development of content, design, and navigation of the sites, in both English and French ensuring citizens/Employees can access information with ease. Work with Departments to effectively maintain CGS websites.
- Manage outside vendors, as needed, to ensure the production of high quality, cost effective communication materials.
- Provide training to CGS staff on CGS websites. Assist in the diagnosis of problems by troubleshooting the system, the application, the process, or other related information or asset.
- Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
- Perform other related duties as required.
- Successful completion of a College Diploma in communications, public relations, or related field.
- Training in website development and new media will be considered an asset.
- Professional accreditation an asset; Accredited Public relations (APR), Accredited Business Communicator (ABC).
- Over two and one-half (2½) years up to and including five (5) years of recent experience in the field of communications.
- Ability to work with minimal supervision with a high degree of exactness and with a collaborative approach.
- Excellent ability to use judgement, diplomacy, tact and collaborative project management skills.
- Strong professional relationship building and negotiation skills.
- Demonstrated focus on customer service.
- Adaptable in a fast-paced environment; ability to exercise initiative and independent judgment and accurately complete multiple assignments under tight deadlines.
- Strong and effective project management skills including clear tactical planning and commitment to achieving deliverables.
- Knowledge of computer software and administrative systems (e.g. word processing, spreadsheet applications, Adobe Acrobat, information input and retrieval), as well as hardware and related processes (e.g. graphic design, internet, content management system).
- Demonstrated ability to communicate effectively in a highly political and complex environment.
- Ability to link client programs to broad policy objectives of the organization.
- Ability to use discretion and maintain confidentiality.
- Excellent interpersonal skills.
- Excellent research and analytical skills as well as strong attention to detail.
- Knowledge of community and related issues.
- Knowledge of media and communication processes and procedures.
- Experience as a media spokesperson.
- Knowledge of new media platforms, their mechanics, functionalities, assets, drawbacks and applications.
- Excellent use of English; verbally and in writing.
- French language skills considered an asset.
- Satisfactory health, attendance and former employment history.
- Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.
How to Apply:
Résumés quoting EX22-741 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at firstname.lastname@example.org or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Tuesday, July 5, 2022. Any application received after this deadline will not be considered.
For further instructions on how to apply to this position, please visit our How to Apply section.
All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.
For more information regarding working from home, please refer to the Work From Home Program section.
All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.
The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!
The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.