Commander of Community Health and Professional Standards EX20-106

Employment Opportunity Notice:  EX20-106

Reporting Location: Lionel E. Lalonde Centre

Permanent Position

Start Date to Follow Selection Process

The Community Health and Professional Standards Section, Emergency Services Division, Community Safety Department of the City of Greater Sudbury, requires a Commander of Community Health and Professional Standards.  The successful candidate must possess the qualifications and perform the duties, as set out below. The current range of pay for this position is $3,461.50 to $4,074.70 bi-weekly.

Main Function:       

Direct and manage the development, implementation and monitoring of programs related to Community Health Promotion, Service Certification, patient care investigations, compliance and legal matters in accordance with relevant legislation, regulations, standards and CGS policies.


Under the general direction of the Deputy Chief of Emergency Services.

  1. Direct, implement and manage Community and Departmental Health Programs, confidential patient care and services investigations related to Emergency Services by ensuring all activities are conducted in accordance with all applicable legislation, regulations, standards and policy.
  2. Analyze and interpret legislative amendments, changes in medical procedures and delivery of services and develop programs and policies to implement same.
  3. Conduct annual customer satisfaction surveys, compile results and facilitate the implementation of approved recommendations.
  4. Develop, implement and monitor Community Health Programs designed to facilitate vulnerable populations into community health programs, improving client health care and safety and reducing impact on land ambulance resources.  Develop, implement and manage Divisional programs aimed at protecting the health and well being of patients and staff.
  5. Monitor, evaluate and report on compliance with the Ministry of Health and Long Term Care (MOHLTC) land ambulance certification requirements by reviewing service delivery, performance audits and system reviews to ensure maintenance of the Service’s Land Ambulance Certification; compile and communicate the results and assist in developing recommendations.
  6. Develop, implement, maintain and evaluate policy and procedures; maintain the Division’s master policy and procedure documents.
  7. Oversee or conduct as required service delivery investigations, evidence development and court/inquest services.
  8. Develop and manage the records management system to ensure confidentiality, security and compliance with all necessary Ministry, legislative, regulatory and policy guidelines.
  9. Assist in the preparation and execution of the annual Business Plan in concert with the budgeting process.  The Plan will detail service goals, expected service/ performance outputs, resource inputs required to achieve these outputs, and the performance measures used to assess the Division’s performance against the goals.
  10. Ensure positive community relations through prompt and efficient investigation and resolution of operational related complaints and/or concerns.  Participate in community relations programs to ensure good public relations with the public, other governmental agencies and outside organizations.
  11. Oversee the development, implementation and delivery of comprehensive Public Awareness and Injury prevention Programs and strategies aimed at reducing illness and injuries within the community.
  12. Act as the Department’s Designated Officer regarding communicable disease.
  13. Review service disaster and operational contingency plans to ensure co-ordinated and effective response.
  14. Liaise with other municipalities, governmental agencies, ambulance service operators and administrative bodies to ensure the service continuously meets legislative and regulatory standards.
  15. Assume on-call duties as scheduled, ensuring an on-call “Operations Duty Officer” is available 24/7, 365 days a year to deal with senior operational issues.  Respond to major emergencies on a 24-hour basis and assume Incident Command as required.
  16. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
  17. Perform other related duties as required.


Education and Training:

  • Diploma in Emergency Care/Paramedicine from a College of Applied Arts and Technology.
  • Extensive and progressive training in the field of EMS and Administration.
  • Additional education initiatives to update and expand competencies (i.e. Management training courses).
  • Current certification as a Primary Care or Advanced Care Paramedic in Ontario (Advanced Care preferred).


  • Minimum of five (5) years field experience as a Primary or Advanced Care Paramedic.
  • Minimum of six (6) years emergency services management experience, including four (4) years managing in the public service or health care sector, preferably with experience in the management of an ambulance service.

Knowledge of:

  • CGS’s priorities.
  • Applicable legislation and related regulations including but not limited to the Ambulance Act, the Highway Traffic Act and the Occupational Health and Safety Act.
  • Current and emerging management issues within CGS as they affect Emergency Medical Services.
  • Best Practices within areas of responsibility.
  • Horizontal linkages to other relevant government levels and services, as well as the private sector.

Abilities to:

  • Analytical and planning skills using legislation, needs assessment, research and statistics.
  • Effectively develop and implement positive public relations.  Understand and meet the needs of customers.
  • Assist in preparing an effective Business Plan for the Section and preparation of operating and capital budgets for the Section.
  • Translate CGS’s vision for others both within and outside the organization.
  • Build the values of the organization into programs, services and policies.
  • Set and achieve high standards.  Align systems to facilitate better service for the citizens of CGS.
  • Link programs, services and policies to broad policy objectives.
  • Demonstrate knowledge of microcomputer software capabilities and computerized administrative systems.
  • Create and respond appropriately to a continuous learning environment.
  • Balance conflicting demands from stakeholders.
  • Anticipate and manage the impact of change.
  • Manage conflict, mediate disputes, and assist in reaching consensus.
  • Respond quickly to emerging opportunities or risks.
  • Share power horizontally and vertically. 

Personal Suitability:

  • Commitment to succeed in a management role.
  • Mental and physical fitness to perform essential job functions.
  • Personal commitment to address demands from internal and external stakeholders.


  • Excellent use of English; verbally and in writing. 
  • French verbal skills highly desirable; written skills an asset.


  • May require the use of a personal or CGS vehicle on CGS business.  Must be physically capable of operating a vehicle safely, possess a valid Class “F” driver’s licence, have an acceptable driving record, and personal insurance coverage.

Leadership Competencies:

Tactical Implementation (II)


Competency Definition

Level Definition


Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

Level 4: Takes action to innovate

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.

Level 3: Develops alternatives before making complex decisions


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.

Level 3: Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.

Level 3: Monitors and improves quality of customer service

Organizational Awareness

Learn and understand the key relationships, diverse interest groups and power bases within one’s own and other organizations.

Level 3: Understands climate and culture

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.

Level 4: Plans and executes broad implementation efforts

Developing Others

The genuine intent to foster the long-term learning or development of others by recognizing and supporting their developmental interests and needs, and encouraging opportunities for learning.

Level 3: Provides feedback to encourage ongoing development

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.

Level 4: Acts to address performance issues


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.

Level 3: Obtains resources and takes care of the team


Adapt and work effectively within a variety of situations, and with various individuals or groups.

Level 3: Adapts approach

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.

Level 4: Makes insightful assessments

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.

Level 3: Is honest and candid with managers, peers or external parties

Leadership Presence

Develop and maintain a sense of presence and emotional maturity and have an inner confidence that one can succeed and overcome obstacles.

Level 4: Demonstrates resilience

For more information on leadership competencies, please see our Leadership Competency Dictionary.

How to Apply:

Qualified candidates should submit their résumé in confidence by Thursday, February 27, 2020 at 4:30 PM to: Citizen Service Centre, The City of Greater Sudbury, PO Box 5000, Station A, 200 Brady Street, Sudbury, Ontario, P3A 5P3, Facsimile number: 705-673-7219 or by e-mail to:  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX20-106) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.  

All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.