Branch Assistant (Bilingual - English/French) EX21-748

Employment Opportunity & Training Opportunity Notice


Are you passionate about connecting community members with the resources they need? Greater Sudbury Public Library is currently recruiting for a Branch Assistant. As a Branch Assistant, you'll offer library services including circulation of library materials, placing reserves and renewing library materials. You will help create a warm and welcoming environment through your strong customer service skills and you'll work closely with patrons to meet their needs.

This is a part time position with up to 48 hours in a bi-weekly period. The position may require you to work at multiple branch locations within Greater Sudbury. The hours of work include days, evenings, and weekends. Find out more at:

The City of Greater Sudbury

requires a

Branch Assistant
(Bilingual – English/French)
Reporting Location:  New Sudbury Library

Should there be no fully qualified candidate for this position, a less qualified candidate
who can be expected to meet the required qualifications within a reasonable
 period may be considered for this position as a training/development opportunity.

Limited Regular Part Time Position

Up to 48 Hours Bi-Weekly
Estimated Probable Duration: Up to Seven (7) Months
(May be Extended)

(Shift Work Required – Days, Some evenings and weekends)

Start Date to Follow Selection Process

The Libraries and Heritage Resources Section, Strategic Initiatives, Communications and Citizen Services Division, Office of the Chief Administrative Officer of the City of Greater Sudbury, requires a Branch Assistant (Bilingual – English/French).  The successful candidate must possess the qualifications and perform the duties, as set out below.  The current range of pay for this position is $25.28 to $29.59 per hour. (Training Opportunity range of pay is $24.52 to $28.84 per hour.  The successful candidate will be paid at the reduced range until the minimum qualification have been met).

Duties:     Under the General Supervision of the Manager of Libraries and Heritage Resources.

  1.   Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, sorting and shelving materials and reading and dressing shelves.

  2.   Provide reader service.

  3.   Receive and process registrations, fees and library facility bookings.

  4.   Receive revenue and issue receipts as required (e.g. library program fees, transit passes, dog tags).

  5.   Balance revenue received with payment stubs, receipts and cash register totals daily; prepare daily bank deposit.

  6.   Ensure security of revenue in cash register and safe at all times by closing each and testing same.

  7.   Reconcile bus pass and ticket revenues and report same to Transit on a monthly basis.

  8.   Resolve minor complaints from the general public within pre-set parameters.

  9.   Record customer service requests/complaints in accordance with established protocols.

10.   Ensure security of premises.

11.   Enter monthly statistics as required.

12.   Perform typing, filing and miscellaneous clerical duties.

13.   Repair damaged books.

14.   Shelve library materials and read and dress shelves.  May shift books (e.g. major move or reorganization).

15.   Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.

16.   Perform other related duties as required.


  • Successful completion of Secondary School (Grade XII) Education plus completion of some additional training or post-secondary education in a related discipline (e.g. arts, science, computers).
  • Over six (6) up to and including twelve (12) months of library experience.
  • Knowledge of library services and operations.
  • Knowledge of various computer applications including Windows based systems, library automated systems, word processing, spreadsheet and complaint handling software.
  • Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
  • Ability to demonstrate organizational skills and attention to detailed work.
  • Ability to demonstrate accurate keyboarding skills at a moderate rate of speed.
  • Excellent use of English; verbally and in writing.
  • Excellent French verbal skills and a working knowledge of written French is required.
  • Satisfactory health, attendance and employment history.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

How to Apply:

Qualified candidates should submit their résumé in confidence by Tuesday, October 26, 2021 at 4:30 PM by: e-mail to: or facsimile number: 705-688-3979.   Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EX21-748) on your resume.

For further instructions on how to apply to this position, please visit our How to Apply section.

The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.

Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.  All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.