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Program Administrator

Employment Opportunity Notice

Program Administrator
Reporting Location: 199 Larch Street

Contract Position
Estimated Probable Duration: Seven (7) Months
(May be Extended)
70 Hours Bi-Weekly

Start Date to Follow Selection Process

The Housing Services Section, Health, Social and Emergency Services Department of the City of Greater Sudbury, requires a Program Administrator.  The successful candidate must possess the qualifications and perform the duties, as set out below.  The current range of pay for this position is $2,616.60 to $3,080.70 bi-weekly.


Education and Training:

  • University degree in a related Discipline (Business Administration/Commerce/Property Management) from a recognized university with Canadian accreditation.
  • Additional education initiatives to update and expand competencies.


  • Minimum of three (3) years related experience in social housing administration and property management including some supervisory experience.

Knowledge of:

  • Applicable legislation and related regulations.
  • Social housing issues, policies and programs.
  • Principles/practices of property management.
  • Horizontal linkages to other relevant governmental levels and services as well as the private sector.
  • Working knowledge of microcomputer software in a Windows environment (e.g. word processing, spreadsheet and data base applications).

Abilities to:

  • Understand and meet the needs of customers
  • Demonstrate organizational and project management ability.
  • Demonstrate ability in human resources functions.
  • Demonstrate analytical and problem-solving skills.
  • Demonstrate interpersonal skills in dealing with the public, employees, outside groups and agencies.
  • Create and respond appropriately to a continuous learning environment.
  • Balance conflicting demands from stakeholders.

Personal Suitability:

  • Mental and physical fitness to perform essential job functions.


  • Excellent use of English; verbally and in writing.
  • French verbal and written skills an asset.


  • May require the use of a personal or CGS vehicle on CGS business.  Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Main Function:

This position is responsible for ensuring proper governance and asset management by housing providers and delivering CGS housing programs and services in support of quality customer service.


Under the general supervision of the Co-Ordinator of Housing Programs:

  1. Collect and analyse program and financial data on program and operational performance of housing providers.  Identify issues and develop options to resolution, ensuring the integrity and timeliness of data provided.
  2. Identify and recommend for use, defined measures of program and service financial performance based on CGS policy and provincial requirements.  Ensure monitoring and performance reporting processes are integrated with CGS and Ministry reporting processes.
  3. Act as primary CGS contact with housing provider staff and boards, tenants, stakeholders, advocates and the public regarding housing programs, legislation, program policy and procedures related to governance, RGI calculations, conflict of interest, maintenance issues, waiting list, eviction procedures and tenant relations.  Troubleshoot issues as required.
  4. Prepare/deliver training and workshops to housing provider staff, boards and stakeholders.
  5. Review and evaluate program applications (e.g. grants, loans, rent supplement).  Recommend approval.
  6. Perform program compliance audits to determine/confirm program eligibility through technical analysis and assessment of service delivery, corporate records, budgets, contracts, financial/program reports, year-end reports and reconciliations.
  7. Provide proactive solutions to resolve complex business/program problems.  Conduct follow-up and program enforcement.
  8. Recommend dissolution of a service provider board or termination of a service provider manager as required.
  9. Provide human resources functions to service provider boards regarding recruitment, training, job performance reviews, salary reviews and dispensing of discipline as required.
  10. Provide guidance and direction to housing providers regarding policy interpretation, reporting requirements and effective business and property management methods.
  11. Participate in provider organizational design, budget and rent setting preparation.  Review, negotiate and/or revise where required and recommend submissions for approval.
  12. Deliver and/or implement CGS/Ministry housing programs.  Prepare reports on the experience and effectiveness of service delivery.
  13. Assist in determining/assessing community housing needs and recommend solutions.
  14. Attend service provider Board Meetings in a consulting or resource capacity and act as property manager and/or board member during housing provider crisis situations as required.
  15. Act as resource person or witness regarding forensic reviews and legal investigations.
  16. Prepare relevant components of legal agreements, purchase of service agreements and supporting documentation for approval.
  17. Participate on committees as required.
  18. Prepare briefing materials, reports, draft correspondence for senior management and council as directed.
  19. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
  20. Perform other related duties as required.

Qualified candidates should submit their résumé in confidence by Wednesday, June 10th, 2015 at 4:30 PM to: Citizen Service Centre, The City of Greater Sudbury, PO Box 5000, Station A, 200 Brady Street, Sudbury, Ontario, P3A 5P3, Facsimile number: 705-673-7219 or by e-mail to:  Any application received after this deadline will not be considered. Please reference the Employment Opportunity number (EO15-241) on your resume.  For further instructions on how to apply for this position, please visit our How to Apply section.
The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and welcomes submissions from all qualified applicants.
Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act. 
All applicants are thanked for their interest in this position.  Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Hiring Manager.