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Find other sites and services by the City of Greater Sudbury
Greater Sudbury Airport
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Greater Sudbury Airport
Your journey begins with us. Avoid the hassles of the highway and travel worry-free with the Greater Sudbury Airport. Check here for arrivals, departures, traveller information and more!
Your Local Library
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Your Local Library
Greater Sudbury Public Library is proud to offer a wide range of bilingual services and collections which meet the information and leisure needs of all ages.
Heritage Museums
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Heritage Museums
Discover our rich past. Explore four local museums through digital imaging, audio and video. The site also features the INCO Triangle Digital Archives.
Invest Sudbury
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Invest Sudbury
The Greater Sudbury Development Corporation is the engine for local economic development. Explore initiatives to attract, develop and retain business in our city.
Sudbury Tourism
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Sudbury Tourism
Greater Sudbury is a place for adventure. Choose from world-renowned attractions, urban comforts and outdoor getaways. Packages are available.
Regional Business Centre
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Regional Business Centre
Let us help you find what you need to succeed. Our not-for-profit organization provides information and resources to fund, launch and grow your business, free of charge.

Greater Sudbury

Open Doors: Complaint Resolution Management Process

The City of Greater Sudbury has initiated a process to accept, track and resolve complaints regarding suspected or observed wrongdoing and unresolved service issues within local municipal government.

The complaint resolution management process affirms Council’s commitment to Open Government, a movement that is endorsed by all levels of government to move accountability and transparency to a higher and more comprehensive level. One of the themes of Open Government is Open Doors, which ensures that measures or plans are in place for the accountability and oversight of government actions.

Complaints or Questions about Municipal Services 

Dial 3-1-1 or email 311@greatersudbury.ca when you have complaints, questions or require assistance with municipal services. The City of Greater Sudbury’s Call Centre is open Mondays to Fridays between 8 a.m. and 4:30 p.m.

After hours, dial 3-1-1 when there is potential for damage to personal or public property due to a public works emergency. The City of Greater Sudbury’s answering service is available 24 hours a day, seven days a week.

Personal Emergencies 

Dial 9-1-1 if you need immediate Police, Fire or Medical assistance for life-threatening situations, police response, ambulance, fire, suspicious activity, impaired drivers or natural gas leaks.

Suspicion or Proof of Wrongdoing 

Dial 705-688-7588 or complete a secure online form at www.sudburycomplaints.ca to report activities that include, but are not limited to, theft, fraud, waste of municipal resources or abuse of authority or position within municipal government.

The Wrongdoing Hotline is a confidential and anonymous third-party service. Everyone may use this service, including citizens, municipal employees and municipal contractors, seven days a week and 24 hours a day.

Legislated Requirements for Open Government 

Citizens are encouraged to review provincial statutes and municipal policies, procedures and practices prior to submitting a complaint.